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Degradation of Uploads and Downloads
Incident
Report for Box
Resolved
The extended monitoring period for this issue has ended and no further impact has been observed. We have taken several actions to prevent this issue from occurring again. If you are still seeing issues uploading, downloading or loading pages with Box applications, please open at support case: https://support.box.com/
Note: an unrelated issue with API Event creations being delayed is still open. Please see https://status.box.com/incidents/grbjl4mmd9v8 for more information.
Note: an unrelated issue with API Event creations being delayed is still open. Please see https://status.box.com/incidents/grbjl4mmd9v8 for more information.
Update
We are continuing our extended monitoring period to ensure no further latency issues occur. The next update will be provided at 5:00 PM Pacific or if the status changes.
Monitoring
At this time, we have remediated the latency issues from earlier this morning. Users should no longer see issues with uploads, downloads, logins, or page loads for Box applications. We are continuing to monitor for further impact and will update here if the status changes or at 2:00 PM Pacific.
Update
We are continuing to investigate the latency issues with Box services. Some users may continue to experience slow uploads, downloads, and page loads when using Box applications.
More updates will be provided as we work to resolve the issue.
More updates will be provided as we work to resolve the issue.
Update
We are continuing to investigate this issue.
Investigating
We are continuing to investigate increased latency for uploads, downloads and page loads. Some users may be experiencing abnormal load times for uploads, downloads, and page loads for Box applications.
Update
We are investigating reports of increased latency for uploads, downloads and page loads from approximately 7:05 AM Pacific to 8:05 AM Pacific today (7/16). Some users may be seen increased load times for Box.com and mobile applications during that time. No further impact has been observed as of now and we will continue our extended monitoring period.
Update
We are continuing to monitor upload and download performance. No further impact has been observed.
We will provide another update at 9AM Pacific on Monday, 7/16 or at the next status change.
We will provide another update at 9AM Pacific on Monday, 7/16 or at the next status change.
Update
We are continuing to monitor upload and download performance. No further impact has been observed.
We will provide another update at 4PM Pacific or at the next status change.
We will provide another update at 4PM Pacific or at the next status change.
Update
We are continuing to monitor upload and download performance. No further impact has been observed.
We will provide another update at 9AM Pacific on 7/15 or at the next status change.
We will provide another update at 9AM Pacific on 7/15 or at the next status change.
Update
No impact to upload and download performance has been observed since 7/13. We are continuing the extended monitoring period through the weekend.
We will provide another update at 4PM Pacific or at the next status change.
We will provide another update at 4PM Pacific or at the next status change.
Update
No further impact to uploads and downloads has been observed since 2:50PM Pacific time today. We are continuing to monitor upload and download performance throughout the weekend.
We will provide another update at 9AM Pacific on 7/14 or at the next status change.
We will provide another update at 9AM Pacific on 7/14 or at the next status change.
Update
We observed minor and intermittent impact to uploads and downloads between 12:52PM - 2:50PM Pacific. Users may have experienced slow uploads and downloads when using Box applications during this time frame.
We are investigating this impact and are continuing to monitor uploads and downloads.
We will provide another update at 5PM Pacific or at the next status change.
We are investigating this impact and are continuing to monitor uploads and downloads.
We will provide another update at 5PM Pacific or at the next status change.
Update
We are continuing to monitor upload and download performance. We will provide another update at 5PM Pacific or at the next status change.
Update
We observed minor and intermittent impact to uploads and downloads earlier today (7/13, 2:00-2:30AM and 4:15-8:30AM Pacific). Users may have experienced slow uploads and downloads when using Box applications during these time frames.
We are investigating this morning's impact and are continuing to monitor uploads and downloads. Overall upload and download performance is significantly improved over yesterday.
We will provide another update at 1PM Pacific or at the next status change.
We are investigating this morning's impact and are continuing to monitor uploads and downloads. Overall upload and download performance is significantly improved over yesterday.
We will provide another update at 1PM Pacific or at the next status change.
Monitoring
We have taken action to mitigate what appears to be the root cause of today's upload and download delays.
We are continuing to monitor uploads and downloads to ensure no further impact is observed. We will provide another update at 9am Pacific on 7/13 or at the next status change.
We are continuing to monitor uploads and downloads to ensure no further impact is observed. We will provide another update at 9am Pacific on 7/13 or at the next status change.
Update
We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may still see upload progress reach 100% but not complete.
We have taken some remediation steps to decrease impact to uploads and downloads.
We will provide further updates we continue our investigation and remediation efforts. Thanks for your patience!
We have taken some remediation steps to decrease impact to uploads and downloads.
We will provide further updates we continue our investigation and remediation efforts. Thanks for your patience!
Update
We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may still see upload progress reach 100% but not complete.
We will provide further updates we continue our investigation. Thanks for your patience!
We will provide further updates we continue our investigation. Thanks for your patience!
Update
We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may see upload progress reach 100% but not complete.
We will provide further updates we continue our investigation. Thanks for your patience!
We will provide further updates we continue our investigation. Thanks for your patience!
Update
We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications.
We will continue to provide updates we continue our investigation. Thanks for your patience!
We will continue to provide updates we continue our investigation. Thanks for your patience!
Update
We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications.
We will continue to provide updates as the investigation continues. Thanks for your patience!
We will continue to provide updates as the investigation continues. Thanks for your patience!
Update
We are continuing to investigate reports of intermittent issues with uploads and downloads. The list of impacted services has been updated to include services and applications with upload and download functionality.
Users may continue to experience slow uploads and downloads when using Box applications. We will continue to provide updates as the investigation continues.
Users may continue to experience slow uploads and downloads when using Box applications. We will continue to provide updates as the investigation continues.
Update
We are continuing to investigate this issue.
Investigating
We are investigating reports of intermittent issues with uploads and downloads. Users may experience slow uploads and downloads when using Box Applications. Affected services are subject to change as the investigation continues.
This incident affected: Box Platform / API (Content API), Desktop Applications (Box Sync, Box Drive), and FTP.