Resolved -
From approximately 10:53 PM to 10:58 PM PDT, we observed an issue impacting Login, All Files, Notes, Uploads and Box API. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 3, 10:53 PDT
Resolved -
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
May 31, 19:25 PDT
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.
May 31, 18:49 PDT
Identified -
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 31, 18:16 PDT
Investigating -
We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
May 31, 17:58 PDT
Resolved -
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
May 22, 02:18 PDT
Monitoring -
We have resolved the issue impacting Box Drive. We are continuing to monitor to ensure no further impact is observed
May 22, 02:15 PDT
Investigating -
Our team is investigating an issue with Logins for Box Drive. Users attempting to log in to Box Drive may see errors or timeouts. Users encountering this issue can log in to the Box Web Application as a temporary workaround. We will provide additional information as it becomes available.
May 22, 01:46 PDT