Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Hubs Operational

Box AI Operational

Enterprise Reports Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Box AI Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2024

No incidents reported today.

Dec 10, 2024

[Critical] Issues with the Admin Console

Resolved - Between 4:01PM and 4:26PM on 12/10/24, we experienced an issue with the Box Admin Console. During this time, users may have experienced an issue with the Admin Console failing to load.
Dec 10, 16:00 PST

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

Box Sign Scheduled Maintenance

Completed - The scheduled maintenance has been completed.

Box Sign should be fully operational at this time with users able to resume activity as normal. Existing Box Sign data was not affected during the maintenance period, as anticipated.
Dec 7, 02:02 PST

In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:01 PST

Scheduled - Starting on Saturday, December 7th, 2024 Box will be performing maintenance on Box Sign. The maintenance will begin at 1:00 AM Pacific Standard Time and is expected to complete by 2:00 AM Pacific Standard Time.

Box Sign will be unavailable during this maintenance window. Existing Box Sign data will not be affected.

After the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Nov 22, 08:17 PST

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

[Major] Issues with Shared Link Report

Resolved - After further monitoring, this incident is now considered resolved. Shared Link reports have now been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Dec 2, 23:21 PST

Monitoring - A fix has been deployed and we are monitoring the results.
Dec 2, 23:05 PST

Investigating - We are investigating an ongoing issue affecting the Shared Link report generating without content. We will provide more information as soon as it is available.
Dec 2, 22:53 PST

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

[Major] Issues with Box Notes

Resolved - After further monitoring, this incident is now considered resolved. Box Notes Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Nov 29, 03:02 PST

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on Box Notes service. We are continuing to monitor for any additional impact.
Nov 29, 02:42 PST

Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Nov 29, 02:30 PST

Investigating - Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to create or edit Box Notes. We will provide additional information as it becomes available.
Nov 29, 02:28 PST

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.