Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Critical] Issue with Multiple Box Services

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.
Sep 18, 2025 - 14:55 PDT

Investigating - Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.
Sep 18, 2025 - 13:50 PDT

Box Web Application Partial Outage

Uploads/Downloads Partial Outage

Collaboration Under Maintenance

Search Partial Outage

Preview Partial Outage

Sharing (Shared Links) Partial Outage

Email Notifications Partial Outage

Admin Console & Functionality Partial Outage

Governance (Retention) Partial Outage

Governance (Legal Holds) Partial Outage

Workflows and Automations Partial Outage

Comments and Tasks Partial Outage

Accessible Site (a.box.com) Partial Outage

Box Sign Partial Outage

Box Canvas Partial Outage

Box Shield (Threat Detection) Partial Outage

Box Shield (Virus Detection) Partial Outage

Box Shield (Auto Classification) Partial Outage

Box Shuttle Partial Outage

Watermarking Partial Outage

Box Hubs Partial Outage

Box AI Partial Outage

Enterprise Reports Partial Outage

Box Forms Partial Outage

Box Doc Gen Partial Outage

Box AI Studio Partial Outage

Box Archive Partial Outage

Box Platform / API Partial Outage

Content API Partial Outage

Content Preview Partial Outage

Authentication (OAuth 2.0 / JWT) Partial Outage

Search Partial Outage

Uploads/Downloads Partial Outage

Webhooks Partial Outage

Box Embed Widget Partial Outage

Box Sign Partial Outage

Box Canvas Partial Outage

Workflows and Automations Partial Outage

Box Shuttle Partial Outage

Box AI Partial Outage

Box Doc Gen Partial Outage

Box Apps Partial Outage

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2025

[Major] Issues with Admin Console Reports

Resolved - After further monitoring, this incident is now considered resolved. Enterprise Reports has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 18, 11:51 PDT

Update - We are continuing to monitor for any additional impact. We have seen improvements with Enterprise Reports so far.
Sep 18, 11:24 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Enterprise Reports. We are continuing to monitor for any additional impact.
Sep 18, 10:23 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Sep 18, 10:16 PDT

Update - Our team is still actively investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
Sep 18, 09:46 PDT

Investigating - Our team is investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
Sep 18, 08:47 PDT

[Major] Issues with API Calls

Resolved - After further monitoring, this incident is now considered resolved. API Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 18, 04:11 PDT

Update - Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.
Sep 18, 04:01 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.
Sep 18, 03:14 PDT

Update - Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.
Sep 18, 02:55 PDT

Investigating - Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.
Sep 18, 01:50 PDT

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

[Critical] Issues with All Files Page, API calls, Logins and Box Notes

Resolved - After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 15, 04:46 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.
Sep 15, 04:09 PDT

Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Sep 15, 03:33 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.
Sep 15, 03:01 PDT

Investigating - Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.
Sep 15, 02:54 PDT

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

[Outage] Issues with Box Services

Postmortem - Read details
Sep 5, 15:59 PDT

Resolved - After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 4, 13:00 PDT

Update - Box services have recovered. We're continuing to monitor and ensure full restoration.
Sep 4, 12:12 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 11:45 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 4, 11:33 PDT

Update - We are continuing to investigate this issue.
Sep 4, 11:28 PDT

Update - We are continuing to investigate this issue.
Sep 4, 11:23 PDT

Investigating - We are investigating an ongoing issue affecting Box. Users may experience errors or long load times using Box services. We will provide more information as soon as it is available.
Sep 4, 11:20 PDT