Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Hubs Operational

Box AI Operational

Enterprise Reports Operational

Box Forms Operational

Box Doc Gen Operational

Box AI Studio Operational

Box Archive Operational

Email Uploads Operational

Box Extract Operational

Box Automate Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Box AI Operational

Box Doc Gen Operational

Box Apps Operational

Box Extract Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box.com Marketing Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 26, 2026

No incidents reported today.

Mar 25, 2026

[Critical] Issue with Box Shuttle

Resolved - After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 25, 10:00 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.
Mar 25, 09:26 PDT

Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Mar 25, 07:54 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Mar 25, 07:23 PDT

Update - We are continuing to investigate this issue. We will provide additional updates as they become available.
Mar 25, 06:24 PDT

Update - We are continuing to investigate this issue. We will provide additional updates as they become available.
Mar 25, 05:43 PDT

Update - We are continuing to investigate this issue.
Mar 25, 05:07 PDT

Update - We are continuing to investigate this issue.
Mar 25, 04:21 PDT

Update - We are continuing to investigate this issue.
Mar 25, 03:44 PDT

Update - We are continuing to investigate this issue.
Mar 25, 03:11 PDT

Update - We are continuing to investigate this issue.
Mar 25, 02:40 PDT

Update - We are continuing to investigate this issue.
Mar 25, 02:07 PDT

Update - We are continuing to investigate this issue.
Mar 25, 01:33 PDT

Update - We are continuing to investigate this issue.
Mar 25, 00:59 PDT

Update - We are continuing to investigate this issue.
Mar 25, 00:31 PDT

Update - We are continuing to investigate this issue.
Mar 25, 00:01 PDT

Update - We are continuing to investigate this issue.
Mar 24, 23:32 PDT

Investigating - Our team is investigating an issue with Box Shuttle and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Mar 24, 22:52 PDT

[Major] Issues to access Admin Console dashboard

Resolved - After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 25, 07:03 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
Mar 25, 06:36 PDT

Investigating - Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
Mar 25, 04:44 PDT

Mar 24, 2026

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

[Major] Issues with Logins, Folder and File Preview, and Shared Links

Resolved - After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Mar 19, 22:08 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 21:44 PDT

Update - We are continuing to investigate this issue.
Mar 19, 21:14 PDT

Investigating - We are continuing to investigate this issue.
Mar 19, 21:13 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 19, 20:59 PDT

Investigating - We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.
Mar 19, 20:37 PDT

Mar 18, 2026

[Medium] Customers may experience issues previewing files

Resolved - Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Mar 18, 11:00 PDT

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.