For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking ? Operational
Box Hubs Operational
Box AI Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
[Major] Some customers may experience public shared links redirecting to a login prompt
Postmortem - Read details
Nov 19, 09:57 PST
Resolved - After further monitoring, this incident is now considered resolved. Search Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Nov 14, 10:33 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 09:47 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 09:44 PST
Update - We are continuing to investigate this issue.
Nov 14, 08:49 PST
Investigating - Our team is currently investigating an issue with the public shared links, where users are being redirected to a login prompt.
We will provide additional information as it becomes available.
Nov 14, 08:47 PST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
[Major] Issues with opening PowerPoint files in Box for Office Online
Postmortem - Read details
Nov 17, 13:06 PST
Resolved - After further monitoring, this incident is now considered resolved. You should now be able to open PowerPoint files with Box For Office Online. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Nov 8, 06:40 PST
Update - We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.
Nov 8, 05:12 PST
Update - We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.
Nov 7, 23:44 PST
Update - We are working urgently with Microsoft on this incident and awaiting remediation steps. We will provide additional updates as they become available and appreciate your patience while this is addressed.
Nov 7, 18:49 PST
Update - We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.
Nov 7, 11:57 PST
Investigating - Our team is investigating an issue with opening PowerPoint files in Box for Office Online. Users may see an error when attempting to open PowerPoint files. We will provide additional information as it becomes available.
Nov 7, 10:53 PST
Nov 7, 2024
Nov 6, 2024

No incidents reported.

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