Resolved -
After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Mar 19, 22:08 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 19, 21:44 PDT
Update -
We are continuing to investigate this issue.
Mar 19, 21:14 PDT
Investigating -
We are continuing to investigate this issue.
Mar 19, 21:13 PDT
Identified -
The issue has been identified and a fix is being implemented.
Mar 19, 20:59 PDT
Investigating -
We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.
Mar 19, 20:37 PDT
Resolved -
Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Mar 18, 11:00 PDT
Resolved -
This incident has been resolved.
Mar 9, 18:14 PDT
Update -
After a period of monitoring, we have confirmed that the issues affecting Login are now resolved. Service has been restored to full functionality.
If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 9, 18:13 PDT
Monitoring -
A fix has been implemented to address the issue, and we are observing recovery. Customers should now be seeing improvement when attempting to log in.
Our team will continue to monitor the service to ensure full stability is restored. We will provide another update once the incident is resolved or if the status changes.
Mar 9, 18:05 PDT
Identified -
We have identified the cause of the issue. Our team is now actively working on implementing a solution.
Mar 9, 17:34 PDT
Investigating -
Our team is investigating reports of issues affecting Logins. Some customers may be experiencing errors or delays when attempting to log in to their Box accounts.
We are working to identify the cause and will provide another update as soon as more information is available.
Mar 9, 17:30 PDT