Resolved -
After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 25, 14:47 PDT
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement for the Zip Downloads service. We are continuing to monitor for any additional impact.
Jun 25, 13:29 PDT
Update -
We are continuing to work on a fix for this issue.
Jun 25, 12:59 PDT
Identified -
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Jun 25, 12:50 PDT
Investigating -
Our team is investigating an issue with Zip Downloads in the Box Web Application. Users may see errors or slowness when attempting to download folders from Box. We will provide additional information as it becomes available.
Jun 25, 12:29 PDT
Resolved -
This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jun 24, 05:33 PDT
Investigating -
We are investigating an ongoing issue affecting uploads. We will provide more information as soon as it is available.
Jun 24, 05:18 PDT