For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking ? Operational
Box Hubs Operational
Box AI Operational
Enterprise Reports Operational
Box Forms Operational
Box Doc Gen Operational
Box AI Studio Operational
Box Archive Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Box Doc Gen Operational
Box Apps Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 31, 2025

No incidents reported today.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Resolved - After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Oct 29, 23:51 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.
Oct 29, 23:16 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Oct 29, 22:50 PDT
Update - We are continuing to investigate this issue.
Oct 29, 22:36 PDT
Investigating - We are investigating an ongoing issue affecting Downloads, Preview, Box Sign and Box Notes. We will provide more information as soon as it is available.
Oct 29, 22:29 PDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Oct 20, 12:21 PDT
Monitoring - Steps have been taken to remediate this issue and SMS MFA should be returned to full functionality. We are continuing to monitor for any additional impact.
Oct 20, 11:48 PDT
Identified - Our team is working with a third party provider to remediate this issue and has identified the root cause. We will provide additional information as it becomes available.
Oct 20, 11:16 PDT
Investigating - Our team is investigating an issue with SMS MFA codes. Users may experience delays or failures when attempting to use SMS MFA. We will provide additional information as it becomes available.
Oct 20, 11:00 PDT
Resolved - After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Oct 20, 03:08 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.
Oct 20, 02:40 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Oct 20, 02:30 PDT
Investigating - Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.
Oct 20, 02:01 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Postmortem - Read details
Oct 22, 12:47 PDT
Resolved - After further monitoring, this incident is now considered resolved. The All Files page service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Oct 17, 08:07 PDT
Update - Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.
Oct 17, 07:37 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for All Files experience. We are continuing to monitor for any additional impact.
Oct 17, 06:55 PDT
Identified - Our team is investigating an issue with Box All Files page. Users may see 500 HTTP errors while accessing the All Files page.
We have identified the underlying cause of this issue and are working to take remediating steps. We will provide additional updates as they become available.

Oct 17, 06:36 PDT