Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 26, 2022

No incidents reported today.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Seeing issues with Shield - Admin, Classification, Manual Classification.

Resolved - After further monitoring, this incident is now considered resolved. Box Shield Service has been restored to full functionality.

If you continue to experience any issues, please contact Box Support at https://support.box.com.
Nov 23, 20:15 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 23, 19:38 PST

Update - We are continuing to investigate this issue.
Nov 23, 19:24 PST

Update - We are continuing to investigate this issue.
Nov 23, 18:35 PST

Investigating - We are investigating an ongoing issue affecting Box Shield. Any existing classifications are still enabled. Ability to create classifications labels is broken. Customers may not be able to open any classification labels.
Nov 23, 18:35 PST

[Major] Latency with Some Box Services

Resolved - From approximately 10:30AM-11:37AM PT, users may have experienced intermittent issues loading some Box services including the Admin Console, Collections, Annotations, File Request Links, Notification Center, and Relay. This issue was automatically detected by our internal monitoring and a fix was implemented. If you are still experiencing any issues with these services, please contact Box Support via https://support.box.com.
Nov 23, 10:30 PST

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

[Major] Issues with generating Content Preview

Resolved - This incident has been resolved.
Nov 16, 08:02 PST

Update - We are continuing to monitor for any further issues.
Nov 15, 23:45 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 22:16 PST

Update - We are continuing to investigate this issue.
Nov 15, 20:10 PST

Update - We are continuing to investigate this issue.
Nov 15, 19:13 PST

Investigating - We are currently investigating an issue where users are experiencing a degraded previewing experience. Our team has identified the root cause of this issue and we are working on recovery of the impacted service.
Nov 15, 17:01 PST

Nov 15, 2022

Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.

Nov 12, 2022

No incidents reported.