For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Resolved - We have completed the extended monitoring period and are considering the issue resolved. If you experience any new issues with search, please reach out to the Box Support team at https://support.box.com.
May 19, 01:10 PDT
Monitoring - Box Engineering has resolved the issue concerning the Box Search service and are now monitoring to ensure no further impact is observed.
May 19, 00:15 PDT
Identified - Box Engineering has identified the issue concerning the Box Search service and is working to remediate the issue. Some users may see their search is returning the expected results now.
May 18, 23:58 PDT
Investigating - Box Engineering is currently investigating an issue with the Box Search service. Users may see issues searching their Box content. Webapp users may see a "Sorry, there was an error performing the search. There is a problem with search right now.” message.
May 18, 23:52 PDT
May 18, 2022
May 17, 2022
Resolved - From approximately 11:07 AM to 11:14 AM US Pacific time, customers may have experienced issues with Box’s uploads, downloads, logins, and public API. Our systems automatically detected and corrected the underlying issue. If you are experiencing any issues with these services, please contact Box Support at https://support.box.com.
May 17, 11:00 PDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.