For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 12, 2021

No incidents reported today.

Jun 11, 2021
[Major] Issues with Uploads, Downloads and Box Notes
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jun 11, 05:19 PDT
Update - We have resolved the issue impacting Uploads, downloads and Box Notes. We are continuing to monitor to ensure no further impact is observed
Jun 11, 01:36 PDT
Update - We are continuing to monitor for any further issues.
Jun 11, 00:28 PDT
Monitoring - Our team has taken action to remediate impact and is seeing recovery across metrics. We are continuing to monitor for any additional impact.
Jun 10, 23:56 PDT
Identified - Box continues remediation efforts to restore full functionality to Upload, Download and Box Notes.

Users of this service may continue to observe some failures while remediation is in process.
Jun 10, 23:06 PDT
Update - We are continuing to investigate this issue.
Jun 10, 22:57 PDT
Update - We are continuing to investigate this issue.
Jun 10, 22:56 PDT
Update - We are continuing to investigate this issue.
Jun 10, 22:31 PDT
Investigating - We are investigating an ongoing issue affecting uploads, downloads and Notes. We will provide more information as soon as it is available.
Jun 10, 22:30 PDT
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Issue with Webhooks not going through for some users
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jun 3, 14:49 PDT
Monitoring - We have resolved the issue impacting v2 Webhooks. We are continuing to monitor to ensure no further impact is observed
Jun 3, 12:51 PDT
Investigating - Box is investigating reports of an issue with v2 Webhooks. Users of this service may not receive Webhooks events. Affected services are subject to change as the investigation continues.
Jun 3, 11:33 PDT
Jun 2, 2021
Issue Accessing Box Notes
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jun 2, 21:17 PDT
Monitoring - We have resolved the issue impacting Box Notes. We are continuing to monitor to ensure no further impact is observed
Jun 2, 20:15 PDT
Investigating - Box is investigating reports of an issue with Box Notes. Users of this service may not be able to access Box Notes. Affected services are subject to change as the investigation continues.
Jun 2, 19:57 PDT
Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

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