Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 7, 2021

No incidents reported today.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

[Minor] Issues With Box Drive

Resolved - No additional impact has been observed and we are considering this issue to be resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 28, 19:22 PDT

Monitoring - Our team has identified the root cause of this issue and has taken corrective action. Impact should be fully remediated at this time. We are continuing to take steps to ensure the behavior does not reoccur and will continue our monitoring window while that work is completed. Additional updates will be provided as they become available.
Apr 28, 14:20 PDT

Update - We are continuing to investigate this issue and taking preventative action to mitigate impact. The issue continues to be intermittent and users will likely see variable improvements in performance. We will provide additional updates as they become available.
Apr 28, 11:47 PDT

Investigating - We are investigating an issue that is intermittently impacting Box Drive. This may cause some customers to experience intermittent failures when logging in to Box Drive or when using the service to access or manage content.

This behavior is isolated to Box Drive. Other services are still functioning as expected and can be utilized as an interim workaround. We will provide additional updates as they become available.
Apr 28, 09:36 PDT

[Major] Issue Accessing Admin Console

Resolved - From approximately 12:51am-1:29am PT, some customers may have experienced a blank page when attempting to load the Admin Console. Our team took action to resolve the issue and has not observed additional impact.
Apr 28, 01:30 PDT

Apr 27, 2021

[Minor] Issue With Uploads, Downloads and API

Monitoring - Our team has taken action to remediate impact and is seeing recovery across metrics. We are continuing to monitor for any additional impact.
Apr 27, 15:26 PDT

Update - We are currently investigating an issue where customers may experience errors when attempting to Upload or Download, or use the Box API, Box Drive, or Box Sync to manage content. We are continuing to investigate this issue.
Apr 27, 14:34 PDT

Investigating - We are currently investigating an issue where customers may experience errors when attempting to Upload, Download, or use the Box API. We will provide additional information as it becomes available.
Apr 27, 14:08 PDT

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.