Resolved -
After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 1, 14:07 PDT
Update -
We are continuing to monitor for any additional impact.
Jun 1, 13:19 PDT
Monitoring -
Our team has taken steps to remediate this issue and all services should be returned to full functionality. We are continuing to monitor for any additional impact.
Jun 1, 12:50 PDT
Identified -
Our team has identified the underlying cause of this issue and taken remediating steps. We are seeing initial recovery to metrics and services. We will provide additional updates as they become available.
Jun 1, 12:46 PDT
Update -
We are continuing to investigate this issue. The affected categories have been updated.
Jun 1, 12:39 PDT
Update -
We are continuing to investigate this issue. The affected categories have been updated.
Jun 1, 12:29 PDT
Investigating -
Our team is investigating an issue with the Box Web Application, Box Platform API, Box Drive, and Box Sync. Users may see errors or delayed response times when logging in, accessing items, or taking general actions in Box or related integrations. We will provide additional information as it becomes available.
Jun 1, 12:06 PDT