For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking ? Operational
Box Hubs Operational
Box AI Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SSO Scheduled Maintenance Jul 26, 2024 18:00-21:00 PDT
Starting on Friday, July 26th, 2024 Box will perform an update to our Single Sign On (SSO) cluster. The maintenance will begin at 6:00 PM Pacific Daylight Time and is expected to complete by 9:00 PM Pacific Daylight Time.

We do not anticipate adverse user impact to SSO logins or services from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Posted on Jul 19, 2024 - 09:38 PDT
Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Jul 22, 02:19 PDT
Identified - Box continues remediation efforts to restore full functionality to Box Relay. The underlying cause of the issue has been identified and efforts are underway to restore functionality.

Users of this service may continue to notice issues with relay workflows triggering while remediation is in process.

Jul 22, 01:03 PDT
Update - Box continues to investigate reports of issues with Relay Workflows not firing/processing. Impacted services include Box Relay.
Users of this service may experience Box Relay workflows coming to a stop or not triggering. We are diligently working on this. Thank you for your patience.

Jul 21, 23:50 PDT
Investigating - Our team are still investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.
Jul 21, 22:31 PDT
Jul 21, 2024
Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - This maintenance is now complete. Please contact Box Support via https://support.box.com if you experience any issues.
Jul 12, 19:04 PDT
Scheduled - Starting Friday, July 12th at 5:00 PM PDT until 7:00 PM PDT, Box will be conducting Resiliency Testing, which may result in a brief service degradation. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
Jun 24, 14:02 PDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.