For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application
Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking
Operational
Box Platform / API Operational
Content API Operational
Content Preview
Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget
Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync
Operational
Box Drive
Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations
Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com)
Operational
FTP
Operational
Box Website
Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023
Completed - This maintenance is now complete. Please contact Box Support via https://support.box.com if you experience any issues.
Sep 20, 17:02 PDT
In progress - Our planned maintenance to upgrade our Single Sign On (SSO) cluster is now In Progress. This is expected to complete by September 20th, 2023 at 5:00 PM Pacific Daylight Time. We do not anticipate adverse user impact to SSO logins from this activity. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter.

Any additional updates will continue to be shared through our status site until this maintenance is complete. If you do experience any issues, please contact Box Support via https://support.box.com.

Sep 18, 10:03 PDT
Scheduled - Starting on Monday, September 18th, 2023 Box will perform a third planned maintenance to upgrade our Single Sign On (SSO) cluster. The maintenance will begin at 10:00 AM Pacific Daylight Time and is expected to complete by September 20th, 2023 at 5:00 PM Pacific Daylight Time.

During this maintenance window, the Self-Service SSO Setup, Signing Certificate Manager, and SSO Test Mode/Required toggles in the Box Admin Console will not be available. If you need to implement a change to your SSO connection or certificate during this time, please reach out to our support team via https://support.box.com.

We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Sep 8, 15:38 PDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - After further monitoring, this incident is now considered resolved at 7:38am US Pacific Time. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Sep 18, 07:53 PDT
Monitoring - We are Monitoring an issue affecting the loading of Box Notes. We will provide more information as soon as it is available.
Sep 18, 07:15 PDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Resolved - After further monitoring, this incident is now considered resolved. Box Relay Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 13, 22:40 PDT
Update - Our team has taken further steps to remediate this issue. Existing Relay workflows will continue to be processed, however users will be unable to create any new scheduled workflows until further notice. We will continue to provide updates as they become available.
Sep 13, 18:54 PDT
Update - Our team is continuing to monitor for any additional impact. We will continue to provide updates as they become available.
Sep 13, 16:39 PDT
Update - Our team is continuing to monitor for any additional impact. We will continue to provide updates as they become available.
Sep 13, 13:50 PDT
Monitoring - Our team has taken steps to remediate this issue and we are starting to see improvements to Relay. We are continuing to monitor for any additional impact.
Sep 13, 10:03 PDT
Identified - We are continuing to work on a fix for this issue.
Sep 13, 09:28 PDT
Update - Our team are still investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.
Sep 13, 05:42 PDT
Investigating - Our team is investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.
Sep 13, 04:52 PDT
Identified - Users may observe delays in their Box Relay workflows. We're expecting this to be resolved within the next three hours.
Sep 13, 03:53 PDT
Sep 12, 2023
Postmortem - Read details
Sep 21, 09:51 PDT
Resolved - From approximately 6:48 PM to 9:40 PM US Pacific Time we had in impact affecting customer email notifications. During this time customers may have experienced delays in receiving email notifications from Box. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Sep 12, 18:30 PDT
Postmortem - Read details
Sep 21, 09:50 PDT
Resolved - No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Sep 12, 03:29 PDT
Monitoring - Between 02:00 AM and 02:20 AM PDT on September 12th 2023, some customers may have experienced failures when using the Public API. No further impact has been observed and we are currently monitoring the issue. If you are still experiencing any issues, please let us know at https://support.box.com.
Sep 12, 02:39 PDT
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023
Completed - This maintenance is now complete. Please contact Box Support via https://support.box.com if you experience any issues.
Sep 8, 15:34 PDT
In progress - Our planned maintenance to upgrade our Single Sign On (SSO) cluster is now In Progress. This is expected to complete by September 8th, 2023 at 5:00 PM Pacific Daylight Time. We do not anticipate adverse user impact to SSO logins from this activity. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter.

Any additional updates will continue to be shared through our status site until this maintenance is complete. If you do experience any issues, please contact Box Support via https://support.box.com.

Sep 6, 10:24 PDT
Scheduled - Starting on Wednesday, September 6th, 2023 Box will perform a second planned maintenance to upgrade our Single Sign On (SSO) cluster. The maintenance will begin at 10:00 AM Pacific Daylight Time and is expected to complete by September 8th, 2023 at 5:00 PM Pacific Daylight Time.

During this maintenance window, the Self-Service SSO Setup, Signing Certificate Manager, and SSO Test Mode/Required toggles in the Box Admin Console will not be available. If you need to implement a change to your SSO connection or certificate during this time, please reach out to our support team via https://support.box.com.

We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Aug 22, 13:58 PDT
Completed - The scheduled maintenance has been completed.
Sep 8, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 08:01 PDT
Scheduled - Starting on September 6th, Box will perform a planned maintenance to upgrade the Box FTP Server. The maintenance will occur over a three day period from September 6th through September 8th, for three hours each day, beginning at 8:00AM Pacific Daylight Time to 11:00AM Pacific Daylight Time each day.
During this maintenance window, we do not anticipate a degradation of performance or adverse user impact. To mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the Box FTP Server throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Sep 1, 12:30 PDT
Sep 7, 2023

No incidents reported.