Box Status

Status updates may be delayed up to 15 minutes.
Timestamps noted under an update may not reflect actual start/end times.

Please scroll past the table below for planned maintenance notifications.

All Systems Operational

Box Website Operational

Box Notes Operational

Box Sync Operational

Content Preview Operational

Content API Operational

View API Operational

Downloads Operational

Uploads Operational

Email Notifications Operational

Search Operational

Sharing Operational

Mobile Operational

Crocodoc Operational

Metadata Operational

WebDAV Operational

FTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 19, 2017

Some users may be experiencing issues accessing Box

Resolved - The monitoring period has ended and no further impact has been observed. If you continue to experience any issues accessing Box, please contact the Box User Services team via https://community.box.com/help
Aug 19, 18:23 PDT

Monitoring - Box Engineering is no longer seeing issues with users accessing Box through AT&T's networks. Box Engineering is monitoring to ensure no further impact is observed.
Aug 19, 16:49 PDT

Identified - Box Engineering has narrowed the scope to customers accessing Box through the AT&T mobile and broadband networks. Escalations with the third-party provider are continuing at this time. We also encourage customers impacted by this event to reach out directly to AT&T to file a support case. Impacted customers will see connectivity issues to all Box endpoints including www.box.com, account.box.com, Box Notes (Desktop), Box Sync, Box Drive, FTP, WebDAV, Box Mobile Apps, and the Content and Content Preview API's.
Aug 19, 14:44 PDT

Update - Box Engineering continues to investigate the connectivity issues to Box. A third party internet service provider appears to be causing routing issues for users attempting to reach Box. Box Engineering is escalating the issue with the provider and is investigating all other possible remediations.
Aug 19, 12:28 PDT

Update - Box Engineering continues to investigate the issue related to intermittent connectivity issues to Box. The impact to customers may include the inability to load the Box Marketing Site (www.box.com), access to the Login form (account.box.com), loading Box Notes, and receiving 2-Factor Auth.
Aug 19, 10:17 PDT

Investigating - The Box website is experiencing a temporary service disruption.
Aug 19, 09:44 PDT

Aug 18, 2017

Some users may be experiencing issues with delayed email notifications

Resolved - The remaining backlog of emails have now been processed and no further impact has been observed. If you continue to see issues with email notifications, please contact Box User Services at https://community.box.com/t5/custom/page/page-id/BoxSupportOptions.
Aug 18, 12:07 PDT

Monitoring - Box Engineering has identified and remediated an issue with Box's email notifications. There remains a backlog of email notifications that are being processed and the team is monitoring to ensure no further impact is observed.
Aug 18, 09:37 PDT

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

Some users may be experiencing delays with API Events, Box Sync and Box Drive

Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues creating Box users, please contact the Box User Services team at https://community.box.com/help.
Aug 9, 15:56 PDT

Monitoring - Box Engineering has remediated the underlying issues behind the delayed events. Until the backlog of events is cleared, Box Sync and Drive users will continue to see delays for synchronizing changes from the Box Web Application to the Desktop. Developers leveraging the Content API's Events endpoint using long polling for User events may also continued seeing delayed real-time event notifications. Box Engineering is continuing to monitor until the backlog is cleared. Next status update when the backlog has been cleared and Sync events are happening in near real-time.
Aug 9, 13:35 PDT

Identified - Box Engineering has identified an issue which is resulting in delayed updates to Box Sync, Box Drive, and the Content API Events endpoint. Users of these services may see delayed updates synchronizing items from the Box Web App to Box Sync and Drive Desktop Clients. In addition, Developers leveraging the Content API's Events endpoint using long polling for User events may see delayed real-time event notifications.
Aug 9, 11:42 PDT

Aug 8, 2017

Some Users May Experience Issues Loading Box Notes

Resolved - The monitoring period has ended and no further impact has been observed. If you are still experiencing issues, please contact the Box User Services team via https://community.box.com/help.
Aug 8, 07:59 PDT

Monitoring - Box Engineers have pushed a fix to resolve the issue. We will monitor to ensure there is no further impact.
Aug 8, 07:36 PDT

Investigating - Box Engineers are looking into an issue that may be preventing Box Notes from loading in the Box Web Application and Notes Desktop Application for some users.
Aug 8, 06:49 PDT

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

Some Users May Experience Issues Logging Into Box and Uploading Content

Resolved - Box monitoring metrics indicated login and upload failures. After further inspection, Box engineering can confirm no issues were experienced by Box users. Again, there is no suspected user impact from this event.
Aug 5, 16:12 PDT

Investigating - Box Engineering is investigating an issue that may prevent some users from being able to login to their account and uploading content to Box.
Aug 5, 15:34 PDT