Box Status

Status updates may be delayed up to 15 minutes.
Timestamps noted under an update may not reflect actual start/end times.

Please scroll past the table below for planned maintenance notifications.

All Systems Operational

Box Web Application Operational

Content API Operational

Box Sync Operational

Box Drive Operational

Box Notes Operational

Content Preview Operational

Uploads/Downloads Operational

Email Notifications Operational

Search Operational

Mobile Operational

WebDAV Operational

FTP Operational

Box Relay Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 24, 2018

No incidents reported today.

May 23, 2018

Error Submitting Support Cases on the Box Community

Resolved - We have resolved the issues that prevented support cases from being raised on the Box Community and Support site. We will monitor to ensure no further impact is observed, though do not expect any further impact.
May 23, 08:28 PDT

Identified - We have identified an issue impacting the Box Community and Support site. Users attempting to submit a web form case may see an error during the submission workflow preventing the case from being recorded. In addition, some users are unable to view their full list of support cases. We are working with our vendor to address this issue and expect to see this resolved soon. Alternate support channels are still available at https://support.box.com
May 23, 08:14 PDT

May 22, 2018

Degradation of Uploads, Downloads, and Box Notes

Resolved - The monitoring period has ended, and no further impact has been observed to uploads, downloads, and Box Notes. Our apologies for any inconvenience! If you continue to experience any issues, please contact us at https://support.box.com
May 22, 13:30 PDT

Monitoring - Earlier today from approximately 11:22 AM Pacific to 12:24 PM Pacific, some users may have received errors when attempting to download content, upload content or access Box Notes. We have resolved the underlying issues and confirmed the impact has subsided. We will continue to be in an extended monitoring period to ensure no further impact is observed. Our apologies for any disruption!
May 22, 12:42 PDT

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

Planned Maintenance of Box Services on Saturday, May 19

Completed - The scheduled maintenance has been completed.
May 19, 18:02 PDT

Update - Scheduled maintenance is still in progress.
May 19, 12:55 PDT

In progress - Scheduled maintenance is currently in progress.
May 19, 12:24 PDT

Scheduled - On Saturday, May 19, Box will perform planned maintenance to upgrade back-end infrastructure in our data centers. The maintenance will take place throughout the day on Saturday, May 19 starting at 12:00 PM Pacific Standard Time. We do not anticipate adverse user impact or downtime from this activity and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
May 3, 08:40 PDT

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

Degradation of Search

Resolved - We have not observed any additional search issues related to this incident. Our apologies for the inconvenience and if you are still seeing any issues, please visit https://support.box.com to open a case with our User Services team as your issues may be unrelated to this incident.
May 10, 13:37 PDT

Monitoring - We have finished isolating the cause of the search issues this morning and have completed steps to remediate further impact. We are still monitoring to confirm we have fully addressed the problem and no other issues are observed. Thanks for your patience and we will update here when we can confirm all issues are resolved.
May 10, 09:28 PDT

Identified - We are continuing to remediate the current issue with Search. We're not quite out of the woods yet, but things are starting to look better and we hope to have this resolved as soon as possible. Meanwhile, search queries may intermittently fail, though with much less frequency, while full remediation is in process. Thanks for hanging in there with us!
May 10, 08:54 PDT

Investigating - We are investigating reports of an intermittent issue with Search. The issue appears to be impacting only a subset of queries and customers at this time. Our Search Engineering team is looking into it, and we'll post updates as we have them.

For additional context, users performing search queries in Box may find that no results are returned. Additionally, in the Web App, searches may return an error stating: "There was a problem searching. Please try again later."

Affected services are subject to change as the investigation continues.
May 10, 08:33 PDT