Box Status

On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Relay Tasks, Workflows, and Templates Operational

Relay Workflow API Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

WebDAV Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

[Minor] Issue with Downloads

Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you are seeing any issues downloading files from Box, please let us know at https://support.box.com.
Feb 15, 14:22 PST

Monitoring - We have identified and resolved an issue with certain download hosts that was causing the elevated failure rate. We are now monitoring to ensure no further impact is observed.
Feb 15, 13:47 PST

Investigating - We are investigating a slightly elevated download failure rate that started at approximately 12:30 PM US Pacific time. Some users may be seeing errors when downloading files from Box. More information will be provided here as soon as possible.
Feb 15, 13:27 PST

Feb 14, 2019

[Outage] Issue with Logins

Resolved - From 3:15 AM Pacific to 3:22 AM Pacific today, users may have been unable to login to Box.com and Box applications. An issue with a backend host has been identified and resolved. No further impact has been observed outside of the time period and no further updates will be provided here. If you are currently seeing any issues logging into Box, please let us know at https://support.box.com.
Feb 14, 03:45 PST

Feb 13, 2019

No incidents reported.

Feb 12, 2019

[Medium] Uploads issue

Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you are seeing any issues with uploading content to Box, please let us know at https://support.box.com.
Feb 12, 15:27 PST

Monitoring - We have remediated the impact for this Uploads issue and are now monitoring to ensure no further impact is observed. The next update will be provided here in approximately one hour or if there's any change in the issue's status.
Feb 12, 14:12 PST

Update - We are continuing to remediate the impact from this issue. Additionally, only Box.com (Box Web App) uploads are impacted. Users may see increased latency or retries when uploading files through Box.com.
Feb 12, 13:25 PST

Identified - We have identified the cause of the issue and are actively working to remediate the impact. The upload success rate is starting to return to normal levels.
Feb 12, 12:48 PST

Investigating - We are investigating a drop in the upload success rate that started around 12:20 PM US Pacific time today. More information will be provided here as soon as possible.
Feb 12, 12:40 PST

Feb 11, 2019

[Outage] Box University inaccessible

Resolved - Our third-party vendor has resolved the issues impacting the Box University site (box.csod.com). Users should now be able to login to Box University and access all content. This issue is now considered resolved and no further updates will be provided here. If you're still seeing any issues using Box University, please let us know at https://support.box.com.
Feb 11, 21:39 PST

Identified - We are working with our third-party vendor to resolve the issue with Box University. There continues to be no impact to Box services from this issue. The next update will be provided when we can confirm access has been restored.
Feb 11, 13:23 PST

Investigating - We are investigating issues with accessing the Box University site (box.csod.com). Users may see an error about "experiencing some system issues" when attempting to access Box University. The next update will be provided when we can confirm access has been restored. There is no impact to Box services from this issue.
Feb 11, 13:05 PST

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

[Medium] Issue with Uploads and Downloads

Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Feb 7, 10:08 PST

Monitoring - We have completed our investigation and will actively monitor to ensure that there is no further impact. Next update in 30 minutes.
Feb 7, 09:35 PST

Identified - We have identified the cause of the issue and remediated the impact. During the time of this issue, users may have also seen issues with previewing, delays with search indexing, and delays with webhooks and Box Skills event notifications. As of approximately 8:30 AM Pacific, users should no longer see any delays or errors in taking the affected actions.
Feb 7, 08:44 PST

Update - We are continuing to investigate the issue with uploads and downloads. Users may also experience slow navigation within the web application and execution delays with Workflow/Automation policies.
Feb 7, 08:19 PST

Investigating - We are currently investigating an issue with uploads and downloads beginning at approximately 7:20 AM Pacific time. Users may see errors while uploading or downloading. We will provide updates here as soon as possible.
Feb 7, 07:44 PST

Feb 6, 2019

No incidents reported.

Feb 5, 2019

Planned Maintenance of Box Services on Tuesday, February 5

Completed - The maintenance on our SSO service has been completed. No impact was observed during the course of this maintenance. If you experience any issues, please contact us at https://support.box.com.
Feb 5, 23:38 PST

Update - We are continuing the maintenance on our SSO service. Further updates will be sent in the next hour or as the status changes.
Feb 5, 23:00 PST

Update - The current maintenance will continue past the original 10:00 PM target. Further updates will be sent in the next hour or as the status changes.
Feb 5, 22:03 PST

Update - The maintenance on our SSO cluster is continuing. Further updates will be sent in the next hour or as the status changes.
Feb 5, 21:01 PST

Update - The maintenance on our SSO cluster continues and no impact has been observed. Further updates will be sent in the next hour or as the status changes.
Feb 5, 20:01 PST

Update - The maintenance on our SSO cluster continues. Further updates will be sent in the next hour or as the status changes.
Feb 5, 19:00 PST

Update - The maintenance on our SSO cluster continues. Further updates will be sent in the next hour or as the status changes.
Feb 5, 18:02 PST

In progress - The maintenance for our SSO cluster has started and we will provide updates every hour or as the status changes.
Feb 5, 17:01 PST

Update - We have rescheduled the planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate, for Tuesday, February 5. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 10:00 PM the same day. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Jan 23, 15:45 PST

Scheduled - On Thursday, January 24, 2019 Box will perform a planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 10:00 PM the same day. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Jan 16, 14:37 PST

Feb 4, 2019

[Minor] Issue with Uploads

Resolved - From approximately 3:15-3:20 PM US Pacific time, users may have experienced errors or increased latency while uploading to Box. The issue has been resolved and no further impact has been observed. Please contact us at https://support.box.com if you experience any new issues.
Feb 4, 15:15 PST

Feb 3, 2019

No incidents reported.