Box Status

About this Site
You trust Box as a valued service provider and partner. You should also trust us to let you know when something is being impacted. With this in mind, we're adopting new practices around communicating service interruptions and outages to keep you informed of what's happening with and within the Box Services. Learn more...

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Relay Tasks, Workflows, and Templates Operational

Relay Workflow API Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

WebDAV Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2018

Issue with Uploads and Downloads

Resolved - From approximately 9:54 PM to 9:56 PM US Pacific time, we had an issue impacting uploads and downloads with box. The underlying cause has been identified. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Oct 23, 21:54 PDT

Oct 22, 2018

Issues with Custom Logos and Avatars in the Web Application

Resolved - The monitoring period has ended and we are considering the issue resolved. If you experience further issues with custom logos and/or user avatars, please let us know at: https://support.box.com.
Oct 22, 15:45 PDT

Monitoring - We have fixed the issues with custom logos and user avatars. We are currently monitoring for any further impact.
Oct 22, 15:12 PDT

Identified - We have identified the cause of the custom logo and user avatar issues and are working on remediating the impact as fast as possible. The next update will be provided in an hour or when we can confirm recovery from the issue.
Oct 22, 14:58 PDT

Update - We are continuing to investigate the issues with custom logos and user avatars in the web application, app gallery, and Box Notes. We will provide an update in an hour or at the next change in status.
Oct 22, 13:55 PDT

Update - We are continuing to investigate the issues with logos and user avatars. In addition to custom branded enterprise logos and user avatars, there is also impact to logos on Box's application gallery. Users will see a generic icon or broken image link in the application gallery. We will provide another update in one hour or at the next change in status.
Oct 22, 12:36 PDT

Update - We're continuing to investigate the issues with custom logos and avatars. We will provide another update in one hour or at the next change in status.
Oct 22, 11:43 PDT

Update - We're continuing to investigate the issues with custom logos and avatars, and we will provide an update as soon as possible.
Oct 22, 10:34 PDT

Investigating - We are continuing to investigate the issue with loading custom logos and avatars in the Web Application and Box Notes. Additionally, custom enterprise logos displayed in Content API previews will display the same behavior. We will provide another status update as soon as possible.
Oct 22, 09:45 PDT

Identified - We have identified an issue with loading custom logos in the Web Application and avatars in Box Notes. Affected users will see a generic icon or broken image link. We will provide another update as soon as possible.
Oct 22, 08:30 PDT

Oct 21, 2018

Issues with Uploads, Downloads, and Content API

Resolved - From approximately 12:36 AM to 12:41 AM US Pacific time, we had an issue impacting multiple services including Uploads, Downloads, Box Notes and the Content API. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Oct 21, 00:36 PDT

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

Box University outage

Resolved - We are able to confirm the issues with the Box University site have been resolved. Users should now be able to login to Box University and access their education/training material. If you are still seeing any issues, please let us know at https://support.box.com
Oct 18, 16:45 PDT

Identified - The third party vendor we use for Box University has reported an outage. We are working closely with the vendor to resolve the issue as soon as possible.
Oct 18, 13:32 PDT

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

Planned Maintenance of Box Relay on Sunday, October 14

Completed - The maintenance on Box Relay's infrastructure has been completed and access to the service restored. If you are experiencing any issues, please contact us at https://support.box.com.
Oct 14, 11:03 PDT

In progress - Planned maintenance for the Box Relay service has started and is currently estimated to end by 12:00 PM Pacific. As a reminder, we expect this maintenance to include intermittent periods of planned downtime to Box Relay. We will provide the next update at the completion of the maintenance.
Oct 14, 08:24 PDT

Scheduled - On Sunday, October 14, 2018 we will perform a planned maintenance to the Box Relay infrastructure. The maintenance will begin at 8:00 AM Pacific Standard Time and is expected to complete by 12:00 PM on the same day. We expect this maintenance to include intermittent periods of planned downtime to the Box Relay service. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Oct 5, 17:12 PDT

Oct 13, 2018

No incidents reported.

Oct 12, 2018

Issue with Uploads

Resolved - From approximately 10:51 AM to 10:54 AM US Pacific time, we had an issue impacting uploads to Box. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Oct 12, 10:51 PDT

Uploads and Downloads issue

Resolved - A problematic host was identified as the cause of the issue. We have switched to a backup host while we further investigate the affected host. We are considering the issue resolved as no impact was observed outside of the original time frame and no further updates will be provided here. If you are experiencing any issues, please let us know at https://support.box.com.
Oct 12, 09:00 PDT

Investigating - We are investigating an issue that impacted Box downloads and uploads from approximately 7:40 AM to 7:50 AM US Pacific time. No further impact has been observed since that time. More information will be provided here as soon as possible.
Oct 12, 08:15 PDT

Box University outage

Update - We are continuing to work with our vendor to resolve the issues with the Box University site. The next update will be provided here when we can confirm all issues have been resolved.
Oct 11, 17:07 PDT

Update - We are continuing to work with our vendor to resolve the issues with the Box University site. More updates will be provided here as soon as possible.
Oct 11, 14:39 PDT

Identified - The third party vendor we use for Box University has reported an outage. We are working closely with the vendor to resolve the issue as soon as possible.
Oct 11, 12:17 PDT

Investigating - We are investigating issues with Box University. User are unable to login currently. More information will be provided here as soon as possible. There is no impact to other Box services.
Oct 11, 10:53 PDT

Oct 10, 2018

Issue with Uploads

Resolved - From approximately 4:59 PM to 5:05 PM US Pacific time, a small subset of users may have seen errors (500 error responses) when uploading content to Box. A backend change was identified as the cause of the issue and was addressed. There is no current impact and no further updates will be provided here.
Oct 10, 16:59 PDT

Oct 9, 2018

No incidents reported.