Box Status

On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Relay Tasks, Workflows, and Templates Operational

Relay Workflow API Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

WebDAV Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance of Tasks on Saturday, March 30 Mar 30, 18:00-22:00 PDT

On Saturday, March 30, 2019 Box will perform a planned maintenance to upgrade the backend architecture supporting Tasks. The maintenance will begin at 6 pm Pacific Standard Time and is expected to complete by 10 pm the same day. During the maintenance window, the Tasks service may experience degraded performance. If you experience any issues with creating, updating or viewing tasks, please retry. At the end of the maintenance window, everything should work as expected. We will closely monitor the status of the service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Posted on Mar 22, 12:53 PDT

Past Incidents

Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

[Minor] Issues with Search

Resolved - From approximately 10:09 AM Pacific to 10:59 AM Pacific today, there was an issue impacting Box Search. Users may have seen errors when searching for content or seen empty search results. To clarify: there were two periods of Box Search issues today from approximately 6:00 AM Pacific to 6:38 AM Pacific and from 10:09 AM Pacific to 10:59 AM Pacific. Steps have been taken to resolve the issues and no further impact has been observed outside of these times. Please let us know at https://support.box.com if you are seeing any errors using Box Search.
Mar 21, 10:09 PDT

[Minor] Issues With Search

Resolved - No further impact has been observed and this issue is considered resolved. If you continue to experience any issues, please contact Box Product Support at https://support.box.com/
Mar 21, 07:12 PDT

Update - The issue has been identified and remediating action has been taken. We will continue actively monitoring to ensure that there is no further impact. Next update in 30 minutes.
Mar 21, 06:42 PDT

Monitoring - The issue has been identified and remediating action has been taken. We will continue actively monitoring to ensure that there is no further impact. Next update in 30 minutes.
Mar 21, 06:40 PDT

Investigating - We are investigating reports of Search results being delayed or empty when using the Box WebApp or API. We will provide additional updates as they become available.
Mar 21, 06:32 PDT

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

[Minor] Developer documentation site (developer.box.com) returning intermittent errors

Resolved - No further impact has been observed and we are considering the issue resolved. If you receive any new errors while accessing developer.box.com, please let us know at https://support.box.com.
Mar 15, 15:27 PDT

Identified - We have identified an issue with accessing the developer documentation site (developer.box.com). Users may intermittently see 504 errors when attempting to load pages on developer.box.com. We are working with our third-party vendor to resolve the issue. There is no impact to other Box services. We will provide an update when we can confirm access has been restored.
Mar 15, 08:26 PDT

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

Removed Collaborators Issue

Resolved - At this time, the affected collaborations have been restored and affected users should be able to access the Box content from which they were inadvertently removed.

We consider this issue to be resolved and no further updates will be provided here.

If you have any further questions, please contact us at https://support.box.com.
Mar 12, 17:50 PDT

Update - At this time, we have restored the majority of the affected collaborations.

A small number of cases will require further analysis and these affected collaborations will be restored over the next several days. Please reach out to us at https://support.box.com and we will be happy to provide more information if you believe you are affected.

The next update will be provided here by 5:00 PM Pacific or earlier if there is any significant change in the status.
Mar 12, 08:54 PDT

Monitoring - The remediation process is still ongoing and we are diligently restoring the affected collaborations. We expect the restore process may take several days and will continue to update here on our progress.

The next update will be provided here by 9:00 AM Pacific, March 12 or earlier if there is any significant change in the status.
Mar 11, 17:35 PDT

Identified - We are now restoring the affected collaborations that were inadvertently removed due to this issue.

Affected collaborations will not be restored in any particular order. The remediation is a rolling process and as we restore the collaborations, users will again be able to access content in Box. Only collaborations and users impacted by this issue will be restored.

It will take some time before all collaborations are restored and we will continue to update here on our progress.

As we restore the collaborations, please note the following behavior:
- Box Admins will see "Auto accepted collaboration invite" events for restored user collaborations and "Collaborated group" events for restored group collaborations. These events will be logged by a "Box Support" user.
- Box Drive users will need to reapply the Make Available Offline option for affected content once access is restored. For more information, please see https://community.box.com/t5/Getting-Started-with-Box-Drive/Making-Content-Available-Offline/ta-p/58822.
- Box Sync users will need to mark folders for sync on Box.com again once access is restored. For more information, please see https://community.box.com/t5/Using-Box-Sync/Marking-Content-for-Box-Sync/ta-p/20360.
- Box Mobile application users will need to reapply the Make Available Offline option to any affected content once access is restored. For more information, please see https://community.box.com/t5/Using-Box-for-iOS/Saving-Files-for-Offline-Access-in-Box-for-iOS/ta-p/251 for iOS and https://community.box.com/t5/Using-Box-for-Android/Managing-Content-with-Box-for-Android/ta-p/20133 for Android.

The next update will be provided here by 5:30 PM Pacific or earlier if there is any significant change in the status.
Mar 11, 15:04 PDT

Update - We are continuing to pursue a remediation path that may allow us to restore the affected collaborations.

The next update will be provided by 3:00 PM Pacific or earlier if there is any significant change in status.
Mar 11, 13:29 PDT

Update - We are continuing to pursue a remediation path that may allow us to restore the affected collaborations.

The next update will be provided by 1:30 PM Pacific or earlier if there is any significant change in status.
Mar 11, 11:28 PDT

Update - Overnight, our engineering teams identified a potential remediation that may allow us to restore the affected collaborations. We are actively pursuing this remediation path and continuing to investigate the issue.

The next update will be provided by 11:30 AM Pacific or earlier if there is any significant change in status.
Mar 11, 08:47 PDT

Update - We are continuing to investigate the issue and all possible remediations, including restoring the affected collaborations. The investigation and development of remediation paths will continue overnight and the next update will be provided at 9:00 AM Pacific or the next change in status.
Mar 11, 00:05 PDT

Update - We are continuing to investigate the issue and possible remediations. The next update will be provided here by 12:00 AM Pacific or earlier if there is any significant change in the status.
Mar 10, 23:03 PDT

Investigating - We are currently investigating reports of an issue that resulted in some users being inadvertently removed as collaborators from folders on Box. The affected users will no longer have collaboration access to the folders on Box including through Box Sync or Box Drive. While no content on Box has been deleted, users may report "missing" content due to losing access to the folder. Our engineering team has taken immediate action to prevent additional impact and are currently investigating all possible remediations.

Meanwhile, Business and Enterprise Box Admins can identify affected collaborators by running a User Activity Report* for Removed Collaborator actions from March 8, 2019 to March 10, 2019. Collaborators removed by "Box Backend Service" (noted in the Details column of the report) are affected by this issue. Please ask folder owners to re-add affected collaborators if immediate access to the content is needed.

*More information on running User Activity reports: https://community.box.com/t5/How-to-Guides-for-Admins/Running-Reports/ta-p/26790#useractivity

The next update will be provided here by 11:00 PM Pacific or sooner if there is any significant change in the status.
Mar 10, 21:07 PDT

Mar 9, 2019

No incidents reported.

Subscribe to Incident