Status updates may be delayed up to 15 minutes.
Timestamps noted under an update may not reflect actual start/end times.

Please scroll past the table below for planned maintenance notifications.

All Systems Operational
Box Website   Operational
Box Notes   Operational
Box Sync   ? Operational
Content Preview   Operational
Content API   Operational
View API   Operational
Downloads   Operational
Uploads   Operational
Email Notifications   Operational
Search   ? Operational
Sharing   ? Operational
Mobile   Operational
Crocodoc   ? Operational
WebDAV   ? Operational
FTP   Operational
Box Relay   Operational
Metadata   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2017

No incidents reported today.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017
Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you continue to see any issues, please contact our Box User Services team at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport.
Dec 4, 14:05 PST
Monitoring - Box Engineers have identified the root cause of this incident and have taken immediate steps to remediate. All customers should be able to access Box at this time. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved.
Dec 4, 13:35 PST
Investigating - Box Engineering is investigating an issue related to intermittent connectivity issues to Box. Impacted users may find the Box Web Application and API non-responsive or returning 500 errors.
Dec 4, 13:27 PST
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017
Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you continue to see any issues, please contact our Box User Services team at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport.
Nov 29, 13:23 PST
Monitoring - Box Engineering has resolved the View API issues and is monitoring to ensure no further impact is observed. If you continue to see issues with your documents, please try re-uploading the document and creating a new View API session. If you have any other issues, please contact our Box User Services team at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport.
Nov 29, 12:40 PST
Update - Box Engineering has resolved the issue specifically for new View API sessions. Users should now be able to create new sessions for documents. Existing View API sessions may not work currently as we continue to remediate the issue.
Nov 29, 11:50 PST
Identified - Box Engineering has identified the issue with the View API service and is actively taking steps to remediate the issue.
Nov 29, 08:52 PST
Investigating - Box Engineering is currently investigating an issue with the View API service. Some users may be experiencing issues creating sessions. The New Box View experience and the Content API are not impacted at this time.
Nov 29, 06:33 PST
Nov 28, 2017
Resolved - No further issues have been observed with Box's Search services. Please contact our Box User Services team at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport if you are still experiencing any issues.
Nov 28, 14:06 PST
Monitoring - Box Engineering has resolved the issues with the Search services and are monitoring to ensure no further impact is observed.
Nov 28, 13:43 PST
Investigating - Box Engineering is currently investigating an issue with the Box Search service. Some users may see issues using the search function in the web application (Box.com), Box Drive or using the Search API endpoint.
Nov 28, 13:13 PST
Nov 27, 2017

No incidents reported.

Nov 26, 2017

No incidents reported.