For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Update - We are seeing a small improvement with latency to Admin Reports and Events API. We will provide another update tomorrow at 10 AM PT.
Apr 20, 18:10 PDT
Update - We are continuing to investigate this issue. We will provide an update at 6 PM PT or the next status change.
Apr 20, 11:46 PDT
Update - We continue to see latency with our Admin Reports and Events API. We will provide another update with the next change in status.
Apr 19, 17:39 PDT
Investigating - We are seeing latencies with Admin Reports and the Events API. Please look out for our next update.
Apr 19, 11:57 PDT
Monitoring - We are no longer seeing customer delays to Admin Reports or latencies to the Events API. We will continue to monitor and provide an update in one hour.
Apr 19, 11:32 PDT
Investigating - We are investigating an issue impacting Admin Reports run by Admin/Co-Admins in the Admin Console and delay to the Admin Events API endpoint. We will provide more information as soon as it is available.
Apr 19, 09:19 PDT
Box Web Application ? Degraded Performance
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Degraded Performance
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Degraded Performance
Content API Degraded Performance
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2021

Unresolved incident: [Major] Delay in generating Admin Reports and latency to the Events API endpoint.

Apr 19, 2021
Apr 18, 2021

No incidents reported.

Apr 17, 2021
Resolved - We have taken steps to resolve this issue and are considering the issue to be fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 17, 19:21 PDT
Monitoring - After investigation, we have determined that the issue indicated customer impact was caused by a metrics issue. We have confirmed that there is no customer impact on Content API. We are continuing to monitor metrics to ensure the issue is fully resolved.
Apr 17, 19:03 PDT
Investigating - As of 6:00 PM PST, users may be experiencing issues with Content API endpoints. We are actively investigating the issue to remediate.
Apr 17, 18:32 PDT
Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 17, 01:36 PDT
Monitoring - As of 1:20 AM PST, we no longer are seeing failures when attempting to load Box Notes Inbox. We will continue to monitor recovery.
Apr 17, 01:26 PDT
Identified - Starting from 12:15AM PST, Users would be experiencing an increase of failed loadings for the Box Notes inbox. We have identified the issue and are working to remediate. More information to come.
Apr 17, 01:06 PDT
Apr 16, 2021
Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 16, 18:54 PDT
Update - As of 5 PM PST, we are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.
Apr 16, 17:57 PDT
Monitoring - We are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.
Apr 16, 17:49 PDT
Update - We are continuing to investigate this issue. We will provide more information as soon as it is available.
Apr 16, 12:24 PDT
Identified - We are continuing to investigate this issue.
Apr 16, 10:15 PDT
Investigating - We are investigating an issue impacting Admin Reports run by Admin/Co-Admins in the Admin Console and the Admin Events API endpoint. We will provide more information as soon as it is available.
Apr 15, 20:30 PDT
Apr 15, 2021
Apr 14, 2021
Resolved - From approximately 4:34PM to 4:43 PM US Pacific time, we observed issues loading the Box site. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Apr 14, 04:30 PDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.