On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Relay Tasks, Workflows, and Templates Operational
Relay Workflow API Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
WebDAV Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
[Major] Issue with SSO Logins
Resolved - From approximately 11:35am Pacific to 12:10pm Pacific, users may have seen intermittent errors when logging in to Box using SSO. The issue has been resolved and no further impact has been observed. Please contact us at https://support.box.com if you experience any new issues.
Aug 13, 11:35 PDT
Aug 12, 2019
SSO Scheduled Maintenance
Completed - The maintenance on our SSO service has been completed. No impact was observed during the course of this maintenance. If you experience any issues, please contact us at https://support.box.com.
Aug 12, 23:53 PDT
Update - The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Aug 12, 22:10 PDT
Update - The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Aug 12, 21:01 PDT
Update - The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Aug 12, 20:01 PDT
Update - The maintenance on our SSO cluster is still in progress. Further updates will be sent in the next hour or as the status changes.
Aug 12, 19:01 PDT
Update - The maintenance on our SSO is still in progress. Further updates will be sent in the next hour or as the status changes.
Aug 12, 18:02 PDT
In progress - The maintenance for our SSO cluster has started and we will provide updates every hour or as the status changes.
Aug 12, 17:08 PDT
Scheduled - On Monday, August 12, 2019 Box will perform a planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 11:00 PM the same day. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Aug 5, 08:30 PDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
[Major] Admin reporting and Events API Issue
Resolved - The monitoring period has ended and no further impact to User Activity Reports and the Events endpoint has been observed. We are considering this issue resolved and if you are still experiencing any issues, please let us know at https://support.box.com.
Aug 9, 06:03 PDT
Monitoring - We have resolved the issues with User Activity Reports and the Events endpoint and users should no longer see any errors. We are monitoring to ensure our efforts resolved all impact from the issue.
Aug 8, 23:38 PDT
Identified - We have identified the cause of the Reporting and Events endpoint issue and are working on remediation now. Users may continue to see errors when running User Activity Reports or querying the Events endpoint.
Aug 8, 22:36 PDT
Investigating - We are investigating an observed drop in the ability to run User Activity Reports and query the Events endpoint. Some users may have see errors when attempting to either run the report or query the Events endpoint. We will provide updates here as soon as possible.
Aug 8, 22:28 PDT
Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

← Incident History Powered by Statuspage