Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Hubs Operational

Box AI Operational

Enterprise Reports Operational

Box Forms Operational

Box Doc Gen Operational

Box AI Studio Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Box AI Operational

Box Doc Gen Operational

Box Apps Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 20, 2025

No incidents reported today.

May 19, 2025

[Major] Issues with Box AI

Resolved - After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 19, 18:49 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 18:35 PDT

Investigating - We are investigating an ongoing issue affecting Box AI. Users may experience latency while using Box AI. We will provide more information as soon as it is available.
May 19, 18:25 PDT

[Major] Customers may have experienced issues with Login, SSO, Uploads and Downloads

Resolved - From approximately 01:08 AM to 01:18 AM US Pacific time, we observed an issue impacting Login, SSO, Uploads and Downloads. Our engineering teams detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 19, 01:00 PDT

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

[Major] Issues to open / edit Powerpoint files with MS Office Online

Resolved - After further monitoring, this incident is now considered resolved. MS Office Online Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 15, 05:48 PDT

Update - After further monitoring, this incident is now considered resolved. MS Office Online Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 15, 05:41 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for MS Office Online service. We are continuing to monitor for any additional impact.
May 15, 04:28 PDT

Update - We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.
May 15, 01:33 PDT

Investigating - Our team is investigating an issue with MS Office Online, specifically on Powerpoint files. Users may see errors while opening Powerpoint files with MS Office Online. We will provide additional information as it becomes available.
May 15, 00:35 PDT

[Major] Issues to process payment

Resolved - After further monitoring, this incident is now considered resolved. Payment Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 15, 05:08 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 15, 04:56 PDT

Update - Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
May 15, 03:15 PDT

Investigating - Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
May 15, 00:57 PDT

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

[Critical] Issues with Multiple Box Services

Postmortem - Read details
May 8, 09:36 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.
May 7, 11:20 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 7, 11:17 PDT

Update - We are continuing to investigate this issue and will provide updates as we have them.
May 7, 10:13 PDT

Update - We are continuing to investigate this issue and will provide updates as we have them.
May 7, 08:57 PDT

Update - We are continuing to investigate this issue and will provide updates as we have them.
May 7, 08:14 PDT

Update - We are continuing to investigate this issue. We will provide more information as soon as it is available.
May 7, 07:45 PDT

Update - We are continuing to investigate this issue.
May 7, 07:31 PDT

Investigating - After continued monitoring of the issue, we have determined that further action is necessary. We are moving to an active investigation to identify the root cause. We will provide more information as soon as it is available.
May 7, 07:28 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for multiple services. We are continuing to monitor for any additional impact.
May 7, 06:55 PDT

Update - We are continuing to investigate this issue.
May 7, 06:44 PDT

Investigating - We are investigating an ongoing issue affecting multiple Box services. We will provide more information as soon as it is available.
May 7, 06:30 PDT

[Major] Issues with Multiple Box Services

Postmortem - Read details
May 8, 09:47 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 02:31 PDT

Investigating - We are investigating an ongoing issue affecting multiple Box services. We will provide more information as soon as it is available.
May 7, 02:13 PDT

May 6, 2025

No incidents reported.