For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 8, 2023
[Major] Issues with Search Functionality
Resolved - After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 8, 00:51 PDT
Monitoring - A fix has been implemented and we are continuing to monitoring the results.
Jun 7, 23:34 PDT
Identified - We are investigating an ongoing issue affecting Search functionality inclusive of Metadata template search functionality. We have identified the cause and are working on a resolution.
Jun 7, 22:47 PDT
Jun 7, 2023
Jun 6, 2023

No incidents reported.

Jun 5, 2023
[Minor] Issues with Public API and Downloads
Resolved - Our team has taken steps to remediate the issues with the Public API and Download services. This incident is now considered resolved and the Public API and Download services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 5, 20:26 PDT
Update - We are continuing to investigate this issue.
Jun 5, 20:00 PDT
Investigating - We are investigating an ongoing issue affecting the Public API and downloads. We will provide more information as soon as it is available.
Jun 5, 19:59 PDT
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
[Major] Errors Accessing Box
Resolved - After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 1, 14:07 PDT
Update - We are continuing to monitor for any additional impact.
Jun 1, 13:19 PDT
Monitoring - Our team has taken steps to remediate this issue and all services should be returned to full functionality. We are continuing to monitor for any additional impact.
Jun 1, 12:50 PDT
Identified - Our team has identified the underlying cause of this issue and taken remediating steps. We are seeing initial recovery to metrics and services. We will provide additional updates as they become available.
Jun 1, 12:46 PDT
Update - We are continuing to investigate this issue. The affected categories have been updated.
Jun 1, 12:39 PDT
Update - We are continuing to investigate this issue. The affected categories have been updated.
Jun 1, 12:29 PDT
Investigating - Our team is investigating an issue with the Box Web Application, Box Platform API, Box Drive, and Box Sync. Users may see errors or delayed response times when logging in, accessing items, or taking general actions in Box or related integrations. We will provide additional information as it becomes available.
Jun 1, 12:06 PDT
May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

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