All Systems Operational

About This Site

Status updates may be delayed up to 15 minutes. Timestamps noted under an update may not reflect actual start/end times. Please scroll past the table below for planned maintenance notifications.

Box Web Application   ? Operational
Content API   Operational
Box Sync   ? Operational
Box Drive   ? Operational
Box Notes   Operational
Content Preview   ? Operational
Uploads/Downloads   Operational
Email Notifications   Operational
Search   ? Operational
Mobile   ? Operational
WebDAV   ? Operational
FTP   Operational
Box Relay   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance of Box Relay on Sunday, September 30 Sep 30, 08:00-12:00 PDT
On Sunday, September 30, 2018 Box will perform a planned maintenance to the Box Relay infrastructure. The maintenance will begin at 8:00 AM Pacific Standard Time and is expected to complete by 12:00 PM on the same day. 

We do not anticipate any adverse user impact to Box Relay from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the Box Relay service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Posted on Sep 24, 15:34 PDT
Past Incidents
Sep 25, 2018
Issues with Box Notes, Uploads, Downloads, Content API, and other Box Services
Resolved - The monitoring period has ended and no further impact has been observed. We are considering these issues resolved. If you are still experiencing issues with uploads, downloads, content API, Box Notes, Box Sync, Box Drive, metadata, and/or preview, please let us know at https://support.box.com.
Sep 25, 06:50 PDT
Update - The monitoring period has ended and no further impact has been observed. We are considering these issues resolved. If you are still experiencing issues with uploads, downloads, content API, Box Notes, Box Sync, Box Drive, metadata, and/or preview, please let us know at https://support.box.com.
Sep 25, 06:34 PDT
Monitoring - We have resolved the issues with uploads, downloads, content API, Box Notes, Box Sync, Box Drive, Metadata, and Preview. Users should be able to access these services. We are monitoring to confirm all impacts from the issues that have been resolved.
Sep 25, 06:01 PDT
Identified - We have identified the root cause of the issue and are actively working to resolve the issue.
Sep 25, 05:52 PDT
Update - We are continuing to investigate this issue.
Sep 25, 05:47 PDT
Update - We are continue to investigate degradation in uploads, downloads, content API, Box Notes, Box Sync, Box Drive, Metadata, and Preview. Currently, there is no workaround as of the moment.
Sep 25, 05:45 PDT
Update - We are continuing to investigate this issue.
Sep 25, 04:25 PDT
Investigating - We are currently investigating degradation in uploading on the web and the Box notes side bar. As a result, uploads may not completely go through and the Box notes side bar may not load fully.
Sep 25, 04:16 PDT
Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018
Issues loading Box Notes sidebar
Resolved - On 2018-09-19, from approximately 11:13 AM PDT to 2:00 PM PDT, there were issues impacting the Box Notes sidebar. Users may have noticed errors loading the Inbox, Recent Notes and Favorite Notes sections from the sidebar. The issue was resolved at 2:00 PM PDT. Please contact Box Support at https://support.box.com if you are experiencing new issues with the Box Notes sidebar.
Sep 19, 11:13 PDT
Sep 18, 2018
Issues with Box Notes, Uploads/Downloads
Resolved - After continued monitoring, the site functionality has remained fully restored and this incident is now considered resolved. Users should no longer see issues using Box Web Application, Content API, Sync, Drive, Notes, Content Preview, Uploads and Downloads, WebDAV, and FTP.
Sep 18, 08:55 PDT
Monitoring - We have completed remediation at this time, and restored full site functionality. We are currently monitoring for any further incidents. The next update will be tomorrow morning (9/18) by 9:00 AM PDT.
Sep 17, 18:37 PDT
Identified - We have identified the root cause of the issues impacting the Box Web Application, Box Content API, Box Sync, Box Drive, Box Notes, Content Preview, Uploads and Downloads, WebDAV, and FTP and have implemented actions to remediate the impact.
Sep 17, 18:35 PDT
Update - We are continuing to investigate the ongoing issue with the Box Web Application, Uploads, Downloads, Box Notes, Preview, Box Sync, Box Drive, WebDAV, FTP services, and related API endpoints. While we are continuing to identify the root cause, we're taking steps to remediate the issues with the affected components.

The next update will be in one hour or at the next status change.
Sep 17, 17:27 PDT
Update - We are continuing to investigate the issues with loading the Box Web Application, Uploads, Downloads, Box Notes, Preview, Box Sync, Box Drive, WebDAV, FTP services, and related API endpoints. Users of the API may also see issues when connecting to the authentication endpoints. Our teams are continuing to isolate the root cause and take steps to remediate impact.

The next update will be provided in one hour or the next change in status.
Sep 17, 16:21 PDT
Update - We are continuing to investigate the issues with loading the Box Web Application, Uploads, Downloads, Box Notes, Preview, and related API endpoints. In addition, Box Sync, Box Drive, WebDAV, and FTP services are also affected. Our teams are continuing to isolate the root cause and take steps to remediate impact.

Note: Users of the API may also see issues when connecting to the authentication endpoints.
Sep 17, 15:36 PDT
Update - We are continuing to investigate the issues with loading the Box Web Application, Uploads, Downloads, Box Notes, Preview, and related API endpoints. Our teams are continuing to isolate the root cause and take steps to remediate impact.
Sep 17, 15:12 PDT
Update - We are continuing to investigate the issues with loading the Box Web Application, Uploads, Downloads, and Box Notes. In addition, we have identified the impact extends to Box Preview and related API endpoints. Our teams are continuing to isolate the root cause and take steps to remediate impact.
Sep 17, 14:12 PDT
Update - We are continuing to investigate the issues with loading the Box Web Application, Uploads, Downloads, and Box Notes. There are no new services impacted at this time.
Sep 17, 13:16 PDT
Update - We are continuing to investigate reports of issues in the Box Web Application. In addition to the previously reported impacted services, users may also experience intermittent issues logging into the Box Web Application. In some instances, a 502 or 503 error may be returned in the browser window. A refresh of the browser will allow the login to proceed.
Sep 17, 12:25 PDT
Investigating - We are investigating reports of issues in the Box Web Application. Users may experience slowness when working in the Box Notes and uploading or downloading content to Box. We are still determining issue cause and full impact.
Sep 17, 11:52 PDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018
Content API Degradation - Response Latency and 502 Responses
Resolved - No further impact has been observed. If you are still experiencing issues with connections to our Content API, please let us know at https://support.box.com
Sep 12, 13:44 PDT
Monitoring - A network issue at one of our data centers caused unexpected errors for apps using the Content API. Users may have seen errors as the app attempted to complete actions on Box.

We have now mitigated the network issue and are monitoring to verify all error rates return to normal levels.
Sep 12, 11:39 PDT
Identified - We have identified the cause of our Content API issues and are working on remediation. We are starting to see improvements but not all impact has been resolved.
Sep 12, 11:09 PDT
Investigating - We are investigating reports of issues establishing connections to our Content API. Some requests may return a 502 error response with the description “Could Not Connect”. We are actively investigating and will provide further updates as soon as possible.
Sep 12, 10:34 PDT
Sep 11, 2018

No incidents reported.

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