On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Relay Tasks, Workflows, and Templates Operational
Relay Workflow API Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
WebDAV Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2019

No incidents reported today.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - We have resolved the issues that prevented support cases from being raised on the Box Community and Support site. We will monitor to ensure no further impact is observed, though we do not expect any further impact.
Sep 13, 11:25 PDT
Identified - We have identified an issue impacting the Box Community and Support site. Users attempting to submit a web form case may see an error during the submission workflow preventing the case from being recorded. In addition, some users are unable to view their full list of support cases. We are working with our vendor to address this issue and expect to see this resolved soon. Alternate support channels are still available at https://support.box.com
Sep 13, 08:58 PDT
Sep 12, 2019
Resolved - No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Sep 12, 14:33 PDT
Update - Our team is now seeing healthy metrics with the API events endpoint which brings all Box Services back to an operational state. We will continue to monitor site metrics and will provide updates if necessary.
Sep 12, 13:04 PDT
Identified - We have observed a long period of recovery across most of the Box Service. We are still investigating intermittent errors with our API Events endpoint that may also have limited downstream impact to both Box Sync and Box Drive. Impact to Box Sync and Box Drive may be observed as delays in receiving updates.
Sep 12, 12:06 PDT
Update - Recovery is ongoing. All indicators point towards remediation. We will continue to provide updates on an hourly basis or as information becomes available.
Sep 12, 11:03 PDT
Update - We are seeing continued recovery of Box Services. Our teams are continuing to run checks across the site to ensure full remediation.
Sep 12, 10:34 PDT
Update - We are starting to see recovery of Box Services including the ability to access the Box web application, Box Sync, Box Drive, Box mobile application and API. Our teams remain actively engaged to validate full remediation.
Sep 12, 10:16 PDT
Update - We continue to operate with all hands on deck to restore access to Box Services.
Sep 12, 10:01 PDT
Update - We are continuing to investigate and all teams are actively engaged in identifying the root cause and taking steps towards remediation.
Sep 12, 09:41 PDT
Update - We are still actively investigating an issue with Box services and will continue to provide updates. If you are attempting to access the Box webapp you will see a 502 response. Calls to our API will also likely return a 502. Box Drive and Sync will likely show "Problem Items" or display as empty. The mobile application will show a cannot connect message.
Sep 12, 09:22 PDT
Investigating - We are currently investigating an issue with Box services. We will provide more information as it becomes available.
Sep 12, 09:04 PDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Sep 10, 05:36 PDT
Monitoring - We have completed steps to restore stability to the customer experience with uploads, downloads, and our API. We are now actively monitoring to confirm the issue is resolved.
Sep 10, 05:06 PDT
Update - We are continuing to investigate an observed drop in successful uploads, downloads, and calls against our API.
Sep 10, 01:53 PDT
Investigating - We are investigating reports of an observed drop in successful uploads, downloads, and calls against our API. Some users may observe errors or latency performing a related action in Box. We will provide updates here as soon as possible.
Sep 9, 23:41 PDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.