Resolved -
Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Aug 6, 22:16 PDT
Update -
Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.
Aug 6, 22:02 PDT
Update -
Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.
Aug 6, 21:06 PDT
Update -
Our team is continuing to investigate the issue. We will provide additional information as it becomes available.
Aug 6, 20:34 PDT
Investigating -
Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.
Aug 6, 19:37 PDT
Resolved -
Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Aug 4, 13:44 PDT
Investigating -
Our team is investigating an issue with Uploads and Downloads in Box. Users may see errors or slowness when attempting to upload or download items. We will provide additional information as it becomes available.
Aug 4, 13:23 PDT
Resolved -
After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jul 31, 04:30 PDT
Monitoring -
Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service (Standalone). We are continuing to monitor for any additional impact.
Jul 31, 04:16 PDT
Investigating -
Our team is investigating an issue with Box Shuttle Standalone. Users may have issues to access, configure or create new Shuttle job details. We will provide additional information as it becomes available.
Jul 31, 04:09 PDT