Box Status

On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Relay Tasks, Workflows, and Templates Operational

Relay Workflow API Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

WebDAV Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance of Box Services on Thursday, January 24 Jan 24, 17:00-22:00 PST

On Thursday, January 24, 2018 Box will perform a planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 10:00 PM the same day. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Posted on Jan 16, 14:37 PST

Past Incidents

Jan 17, 2019

No incidents reported today.

Jan 16, 2019

[High] Issue with Content API (Long Polling & Events)

Resolved - The monitoring period for this event has ended and no further impact has been observed. Our apologies for the inconvenience. Please contact us at https://support.box.com if you are still seeing any issues.
Jan 16, 14:25 PST

Monitoring - We have resolved the issue and are monitoring to ensure no further impact is observed. Third-party applications should now be able to use the Content API's Events and Long Polling features.
Box Sync and Box Drive users should see changes on Box appear locally. In rare cases, users may need to quit and restart Box Sync and Box Drive.
Jan 16, 13:28 PST

Identified - We have identified the cause of the issue and are working on remediating the impact. Applications may also see increased errors getting User Events (https://developer.box.com/v2.0/reference#get-events-for-a-user) in addition to connecting to the Long Polling service. Box Drive and Box Sync users will continue to see delays in changes on Box appearing locally.
Jan 16, 13:00 PST

Investigating - We are currently investigating an issue impacting the Content API's Long Polling feature ( https://developer.box.com/v2.0/reference#long-polling). Applications using Long Polling may see 5XX errors when attempting to connect to 2.realtime.services.box.net. Box Sync and Box Drive users may see delays in changes on Box being shown locally. More details will be posted here as soon as possible.
Jan 16, 12:43 PST

[High] Issue with Automations, Search, Relay

Resolved - The backlog of Box Relay and Search indexing jobs have been processed. There remains a very small number of Automation actions that will finish processing today. No further updates will be provided here. If you are still seeing any issues, please let us know at https://support.box.com.
Jan 16, 10:25 PST

Monitoring - We have fixed the underlying issue and are now monitoring to ensure all impact is remediated. There remains a queue of Box Relay, Automation and Search indexing jobs that are currently being processed. We expect this may take overnight to complete. Box Relay, Automation, and Box Governance configurations should be accessible now to admins in the Admin Console.
The next update will be provided tomorrow around 9:00 AM Pacific when we can confirm the backlog is complete or if there is any change in status.
Jan 15, 18:51 PST

Update - We are continuing to work on resolving the issue. To summarize the current impact of the issue:
Box Relay and Box Automation configurations may be inaccessible and triggered actions are currently delayed. When the issue is resolved, the delayed actions will be queued for processing.
Users may be unable to find newly uploaded files via Box Search.
Admins may be unable to load the Box Governance section of the Admin Console.
Jan 15, 16:08 PST

Update - We are actively remediating the impact from the issue. Box Relay may also be inaccessible to some users and Box Relay workflow actions may be delayed. Box Automation actions are also currently delayed. Once the issue is resolved, any delayed actions should be queued for processing without any user action. We will continue to provide updates here.
Jan 15, 14:58 PST

Identified - We have identified and are actively remediating the cause of the issue. Additionally, the issue impacts the ability to load pages in the Box Governance section of the Admin Console. We will provide updates here on our progress as soon as possible.
Jan 15, 13:47 PST

Investigating - We are currently investigating an issue impacting both Automations and Search. Users may see a "Sorry, we can't access that page" error when attempting to load Automations. Search indexing is currently delayed. Newly uploaded files are taking longer than normal to be discoverable via Search. This includes searching for the text within files. More updates will be provided here as soon as possible.
Jan 15, 12:28 PST

Jan 15, 2019

[Minor] Issue with Uploads, Downloads, Content API

Resolved - From approximately 8:16 AM Pacific to 8:28 AM Pacific today, a minor issue impacted Box's filesystem that resulted in a small set of users seeing increased errors with uploads, downloads, and other Box file actions. The issue has been identified and resolved. No further updates will be provided here. If you are currently seeing any issues using Box, please let us know at https://support.box.com.
Jan 15, 08:16 PST

Jan 14, 2019

[Minor] Issue with Content API

Resolved - From approximately 10:57 AM Pacific to 11:00 AM Pacific and from 11:04 AM Pacific to 11:07 AM Pacific today, a small set of users may have seen increased errors (500 error responses) when using the Content API. The issue has been identified and resolved. No further updates will be provided here. If you are currently seeing any issues using Box, please let us know at https://support.box.com.
Jan 14, 10:57 PST

[Minor] Issue with Login, Uploads, Downloads, Box Notes, Content API

Resolved - From approximately 8:04 AM Pacific to 8:07 AM Pacific today, a small set of users may have seen increased errors (500 error responses) when logging into Box, uploading or downloading content, using Box Notes, and using the Content API. The issue was identified and quickly resolved. No further updates will be provided here. If you are currently seeing any issues using Box, please let us know at https://support.box.com.
Jan 14, 08:04 PST

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

[Medium] Issue with Uploads and Downloads

Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you are seeing any issues using Box, please let us know at https://support.box.com.
Jan 7, 16:39 PST

Monitoring - We have completed steps to restore the customer experience with uploads and downloads, and we are actively monitoring the service to ensure complete remediation. Users should no longer see any errors when uploading or downloading via client applications (Web Application, Sync, Drive, and Mobile) or via the API, FTP, or WebDAV. We will provide another update in 30 minutes.
Jan 7, 16:04 PST

Update - We are observing errors decrease for uploads and downloads. During this time, users may also see increased delays for when the text of a newly-uploaded document is available for search.
Jan 7, 15:42 PST

Identified - We have identified the cause of the issue and we actively deploying changes to restore the customer experience. Users uploading and downloading through the Web Application, Desktop or Mobile apps, FTP, WebDAV, or the API may see error messages while the changes are in progress. We will provide more information and updates as soon as possible.
Jan 7, 15:14 PST

Investigating - We are currently investigating issues with uploads and downloads from Box. We will provide updates as soon as possible.
Jan 7, 14:32 PST

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

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