On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Relay Tasks, Workflows, and Templates Operational
Relay Workflow API Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Resolved - No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Nov 13, 13:21 PST
Monitoring - Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Nov 13, 12:39 PST
Update - The delay in processing Governance requests is continuing to recover. Functionality of remaining affected services should be restored as this time. Our teams are continuing to take action to push to a fully recovered state.
Nov 13, 12:22 PST
Update - Our internal monitoring is showing initial recovery across affected services. We are continuing to take action to remediate impact.
Nov 13, 12:14 PST
Update - Our teams are continuing to take action to remediate impact. We will provide additional updates as they become available.
Nov 13, 11:45 PST
Identified - Our team has identified the cause of this behavior and is actively taking steps to remediate impact. We will continue to provide additional updates as they become available.
Nov 13, 11:27 PST
Update - Our teams are continuing to investigate this issue and will provide additional updates as they become available. We have amended this status post to include additional components.
Nov 13, 11:08 PST
Update - We are continuing to investigate this issue. We have amended this status post to include additional components.
Nov 13, 10:46 PST
Investigating - We are currently investigating an issue affecting a specific subset of Box instances. Users may experience slowness or latency when accessing the Box Web Application or utilizing the Box API. We will post additional information as it becomes available.
Nov 13, 10:43 PST
Nov 12, 2019
Postmortem - Read details
Nov 13, 14:12 PST
Resolved - No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Nov 12, 01:46 PST
Monitoring - Our teams have validated that affected components are recovered at this time. We are continuing to monitor for any additional impact.
Nov 12, 01:12 PST
Identified - We have identified the source of an issue that resulted in the intermittent availability of the listed Box Services. Our Engineering Teams have deployed a remediation and are actively validating that all components are fully recovered.
Nov 12, 00:46 PST
Update - We are continuing to investigate an issue affecting some Uploads, Downloads, API, and Logins/SSO. We have amended this status post to include additional components.
Nov 12, 00:33 PST
Investigating - Some users may currently be unable to log in to Box. We are investigating this behavior and will provide additional updates as they become available.
Nov 12, 00:19 PST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
Postmortem - Read details
Nov 6, 09:35 PST
Resolved - After further monitoring this incident is now considered resolved. Please reach out to Box Support if you continue to have issues with your Box Account https://support.box.com
Nov 4, 10:17 PST
Monitoring - Our teams have validated that affected components are recovered at this time. We are continuing to monitor for any additional impact
Nov 4, 09:52 PST
Update - Our Engineering Teams continue to investigate the issue. The next update will be in 15 minutes if not sooner.
Nov 4, 09:44 PST
Update - Our Engineering Teams continue to investigate the issue. We have amended this status post to include impact to Upload/Downloads/Preview in Box Webapp, Box Sync, Box Drive, API, Admin Console, and Mobile.
Nov 4, 09:22 PST
Update - We are continuing to investigate this issue.
Nov 4, 09:12 PST
Update - Our Engineering Teams continue to investigate the issue impacting uploads, downloads, and previews. We have amended this status post to include impact to additional endpoints including Box Sync, Box Drive, and our API.
Nov 4, 08:56 PST
Investigating - We are currently investigating an ongoing issue affecting uploads, downloads, and preview.
Nov 4, 08:51 PST
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019
Resolved - No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Nov 1, 14:53 PDT
Monitoring - Our teams have validated that affected components are recovered at this time. We are continuing to monitor for any additional impact.
Nov 1, 14:27 PDT
Identified - We have identified the source of an issue that resulted in the temporary, intermittent availability of the Box Service. Our Engineering Teams have deployed a remediation and are actively validating that all components are fully recovered.
Nov 1, 14:18 PDT
Investigating - We are currently investigating an issue with Box services. We will provide more information as it becomes available.
Nov 1, 14:08 PDT