Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2020

No incidents reported today.

Oct 19, 2020

[Critical] Issues with Accessing Content, Logins, Public API, Uploads, and Downloads

Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Oct 19, 11:20 PDT

Monitoring - We have observed a full recovery and we will continue to monitor this issue.
Oct 19, 10:03 PDT

Update - We continue to see recovery and stabilization across all Box services. Next update in 30 minutes or status change.
Oct 19, 09:33 PDT

Update - We are seeing initial signs of recovery. Users should notice less of an impact at this time, as we continue to monitor and remediate this issue.
Oct 19, 08:59 PDT

Update - We appreciate your patience while we continue to look into this issue. Next update to be sent in 30 minutes or status change.
Oct 19, 08:30 PDT

Update - We are continuing to investigate this issue. Users may also experience 500 errors with API.
Oct 19, 08:00 PDT

Update - The investigation is ongoing. Users may experience slow response times on Box.com and may encounter the error, "Sorry, we can't access that page." when attempting to log in.
Oct 19, 07:37 PDT

Update - We are continuing to investigate this issue.
Oct 19, 07:28 PDT

Investigating - We are currently investigating an ongoing issue affecting the Box API including uploads and downloads. Logging in and accessing content may also be impacted. We will provide more information as soon as it is available.
Oct 19, 06:45 PDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

[Major] Issue with Box Drive and Box Sync

Resolved - Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Oct 9, 19:53 PDT

Update - In addition to latency with Box Drive and Box Sync, we are seeing delayed event delivery with our long-polling API endpoint. Our teams are continuing to take action to remediate impact and are seeing early signs of improvement. We will provide additional updates on Saturday, October 10 around 9:00 am Central Daylight Time or at the next change in status.
Oct 9, 16:57 PDT

Identified - We have identified the cause of latency with Box Drive and Box Sync. Users may continue to see the following: Changes in Box Web Application will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.
Oct 9, 15:08 PDT

Investigating - We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.
Oct 9, 12:33 PDT

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.