We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com
Oct 19, 11:20 PDT
We have observed a full recovery and we will continue to monitor this issue.
Oct 19, 10:03 PDT
We continue to see recovery and stabilization across all Box services. Next update in 30 minutes or status change.
Oct 19, 09:33 PDT
We are seeing initial signs of recovery. Users should notice less of an impact at this time, as we continue to monitor and remediate this issue.
Oct 19, 08:59 PDT
We appreciate your patience while we continue to look into this issue. Next update to be sent in 30 minutes or status change.
Oct 19, 08:30 PDT
We are continuing to investigate this issue. Users may also experience 500 errors with API.
Oct 19, 08:00 PDT
The investigation is ongoing. Users may experience slow response times on Box.com and may encounter the error, "Sorry, we can't access that page." when attempting to log in.
Oct 19, 07:37 PDT
We are continuing to investigate this issue.
Oct 19, 07:28 PDT
We are currently investigating an ongoing issue affecting the Box API including uploads and downloads. Logging in and accessing content may also be impacted. We will provide more information as soon as it is available.
Oct 19, 06:45 PDT