Box Status

Status updates may be delayed up to 15 minutes.
Timestamps noted under an update may not reflect actual start/end times.

Please scroll past the table below for planned maintenance notifications.

All Systems Operational

Box Web Application Operational

Content API Operational

Box Sync Operational

Box Drive Operational

Box Notes Operational

Content Preview Operational

Uploads/Downloads Operational

Email Notifications Operational

Search Operational

Mobile Operational

WebDAV Operational

FTP Operational

Box Relay Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 23, 2018

No incidents reported today.

Jul 22, 2018

No incidents reported.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

Delay in API Event creation

Resolved - The extended monitoring period for this issue has ended and no further delays have been observed with API Events. If you are seeing any issues with delayed or missing Events, please open a support case with Box User Services at https://support.box.com.
Jul 17, 14:43 PDT

Update - The backlog of delayed Events finished processing around 5:45 AM Pacific today (7/17).

There continues to be no impact or delays to new Event creations after 1:30 PM Pacific yesterday (7/16).

We will complete an extended monitoring period today to ensure no further impact is observed.
Jul 17, 09:33 PDT

Monitoring - The delay issue with API Event creations has been resolved. New actions on Box are creating Events without delay.

Events that should have been created from 4:05 PM Pacific to 4:50 PM Pacific are currently being processed in the backlog along with some Events that were delayed earlier today (10:50 AM Pacific to 1:30 PM Pacific).

We will continue to monitor the backlog and will update here when all previously delayed Events have been processed.
Jul 16, 17:19 PDT

Identified - We have identified a delay with API Events that started around 4:05 PM Pacific and are actively working on remediating the issue. More updates will be provided here as soon as possible.
Jul 16, 16:18 PDT

Monitoring - From 10:50 AM Pacific to 1:30 PM Pacific, API Event creations were backlogged. Applications may be unable to to get Events created during that time until the backlog is processed. New Event creations for actions that happened on Box after 1:30 PM Pacific are not delayed. We will monitor the backlog and update this issue when processing is complete.
Jul 16, 14:05 PDT

Jul 16, 2018

Degradation of Uploads and Downloads

Resolved - The extended monitoring period for this issue has ended and no further impact has been observed. We have taken several actions to prevent this issue from occurring again. If you are still seeing issues uploading, downloading or loading pages with Box applications, please open at support case: https://support.box.com/

Note: an unrelated issue with API Event creations being delayed is still open. Please see https://status.box.com/incidents/grbjl4mmd9v8 for more information.
Jul 16, 16:53 PDT

Update - We are continuing our extended monitoring period to ensure no further latency issues occur. The next update will be provided at 5:00 PM Pacific or if the status changes.
Jul 16, 14:26 PDT

Monitoring - At this time, we have remediated the latency issues from earlier this morning. Users should no longer see issues with uploads, downloads, logins, or page loads for Box applications. We are continuing to monitor for further impact and will update here if the status changes or at 2:00 PM Pacific.
Jul 16, 11:56 PDT

Update - We are continuing to investigate the latency issues with Box services. Some users may continue to experience slow uploads, downloads, and page loads when using Box applications.

More updates will be provided as we work to resolve the issue.
Jul 16, 10:15 PDT

Update - We are continuing to investigate this issue.
Jul 16, 08:43 PDT

Investigating - We are continuing to investigate increased latency for uploads, downloads and page loads. Some users may be experiencing abnormal load times for uploads, downloads, and page loads for Box applications.
Jul 16, 08:29 PDT

Update - We are investigating reports of increased latency for uploads, downloads and page loads from approximately 7:05 AM Pacific to 8:05 AM Pacific today (7/16). Some users may be seen increased load times for Box.com and mobile applications during that time. No further impact has been observed as of now and we will continue our extended monitoring period.
Jul 16, 08:20 PDT

Update - We are continuing to monitor upload and download performance. No further impact has been observed.

We will provide another update at 9AM Pacific on Monday, 7/16 or at the next status change.
Jul 15, 16:01 PDT

Update - We are continuing to monitor upload and download performance. No further impact has been observed.

We will provide another update at 4PM Pacific or at the next status change.
Jul 15, 09:02 PDT

Update - We are continuing to monitor upload and download performance. No further impact has been observed.

We will provide another update at 9AM Pacific on 7/15 or at the next status change.
Jul 14, 16:00 PDT

Update - No impact to upload and download performance has been observed since 7/13. We are continuing the extended monitoring period through the weekend.

We will provide another update at 4PM Pacific or at the next status change.
Jul 14, 09:07 PDT

Update - No further impact to uploads and downloads has been observed since 2:50PM Pacific time today. We are continuing to monitor upload and download performance throughout the weekend.

We will provide another update at 9AM Pacific on 7/14 or at the next status change.
Jul 13, 17:20 PDT

Update - We observed minor and intermittent impact to uploads and downloads between 12:52PM - 2:50PM Pacific. Users may have experienced slow uploads and downloads when using Box applications during this time frame.

We are investigating this impact and are continuing to monitor uploads and downloads.

We will provide another update at 5PM Pacific or at the next status change.
Jul 13, 15:10 PDT

Update - We are continuing to monitor upload and download performance. We will provide another update at 5PM Pacific or at the next status change.
Jul 13, 13:29 PDT

Update - We observed minor and intermittent impact to uploads and downloads earlier today (7/13, 2:00-2:30AM and 4:15-8:30AM Pacific). Users may have experienced slow uploads and downloads when using Box applications during these time frames.

We are investigating this morning's impact and are continuing to monitor uploads and downloads. Overall upload and download performance is significantly improved over yesterday.

We will provide another update at 1PM Pacific or at the next status change.
Jul 13, 09:33 PDT

Monitoring - We have taken action to mitigate what appears to be the root cause of today's upload and download delays.

We are continuing to monitor uploads and downloads to ensure no further impact is observed. We will provide another update at 9am Pacific on 7/13 or at the next status change.
Jul 12, 15:39 PDT

Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may still see upload progress reach 100% but not complete.

We have taken some remediation steps to decrease impact to uploads and downloads.

We will provide further updates we continue our investigation and remediation efforts. Thanks for your patience!
Jul 12, 14:45 PDT

Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may still see upload progress reach 100% but not complete.

We will provide further updates we continue our investigation. Thanks for your patience!
Jul 12, 13:36 PDT

Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may see upload progress reach 100% but not complete.

We will provide further updates we continue our investigation. Thanks for your patience!
Jul 12, 12:46 PDT

Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. The list of impacted services has been updated to include services and applications with upload and download functionality.

Users may continue to experience slow uploads and downloads when using Box applications. We will continue to provide updates as the investigation continues.
Jul 12, 10:46 PDT

Update - We are continuing to investigate this issue.
Jul 12, 10:12 PDT

Investigating - We are investigating reports of intermittent issues with uploads and downloads. Users may experience slow uploads and downloads when using Box Applications. Affected services are subject to change as the investigation continues.
Jul 12, 10:06 PDT

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.