For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking ? Operational
Box Hubs Operational
Box AI Operational
Enterprise Reports Operational
Box Forms Operational
Box Doc Gen Operational
Box AI Studio Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Box Doc Gen Operational
Box Apps Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 24, 2025

No incidents reported today.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
[Minor] Customers may be experiencing issues with uploads and downloads
Resolved - After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 21, 11:07 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for uploads and downloads. We are continuing to monitor for any additional impact.
Mar 21, 10:40 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Mar 21, 10:21 PDT
Update - We are continuing to investigate this issue.
Mar 21, 09:53 PDT
Update - We are continuing to investigate this issue.
Mar 21, 09:50 PDT
Investigating - We are investigating an ongoing issue affecting uploads and downloads. We will provide more information as soon as it is available.
Mar 21, 09:50 PDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025
[Critical] Customers may experience issues with Login and All Files page
Resolved - After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 19, 04:26 PDT
Monitoring - Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.
Mar 19, 04:23 PDT
Update - We are continuing to investigate this issue.
Mar 19, 04:12 PDT
Investigating - Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.
Mar 19, 03:58 PDT
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
[Major] Some customers can have issues to load or open MS Office Online
Resolved - After further monitoring, this incident is now considered resolved. MS Office Onlive Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 12, 06:00 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for MS Office Online service. We are continuing to monitor for any additional impact.
Mar 12, 05:45 PDT
Update - Our team has identified the underlying cause of this issue with MS Office Online. The problem is located at Microsoft only. We are working with them to resolve it as quickly as possible. We will provide additional information as it becomes available.
Mar 12, 05:39 PDT
Update - Our team has identified the underlying cause of this issue with MS Office Online. The problem is located at Microsoft only. We are working with them to resolve it as quickly as possible. We will provide additional information as it becomes available.
Mar 12, 05:07 PDT
Identified - Our team has identified the underlying cause of this issue with MS Office Online. The problem is located at Microsoft only. We are working with them to resolve it as quickly as possible. We will provide additional information as it becomes available.
Mar 12, 04:38 PDT
Update - Our team is investigating an issue with MS Office Online. Users may see errors or slowness when attempting to open MS Office files through MS Office Online. We will provide additional information as it becomes available.
Mar 12, 04:07 PDT
Investigating - Our team is investigating an issue with MS Office Online. Users may see errors or slowness when attempting to open MS Office files through MS Office Online. We will provide additional information as it becomes available.
Mar 12, 03:44 PDT
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage