For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking ? Operational
Box Hubs Operational
Box AI Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 12, 2024

No incidents reported today.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Postmortem - Read details
Jun 10, 16:58 PDT
Resolved - Following additional monitoring, we've verified that Search functionality has been fully restored and this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Jun 4, 15:12 PDT
Monitoring - Our team has implemented measures to address this issue and are observing notable improvements to search functionality across Box. We are continuing to monitor for any additional impact.
Jun 4, 14:16 PDT
Update - Our teams are diligently addressing this matter with top priority. Expect the next update within 2 hours or upon the next status change.
Jun 4, 13:11 PDT
Update - Remediation efforts are still ongoing. Our teams are fully dedicated to resolving this matter as quickly as possible. Next update in 2 hours or at next status change.
Jun 4, 10:53 PDT
Update - Our teams are still actively working towards a fix. During this time users will experience a degraded search experience across Box where search attempts may either not return any results, will provide inaccurate results, or the search bar will be missing entirely. Next update in 2 hours or at next status change.
Jun 4, 08:34 PDT
Update - We are actively working towards a fix. Further updates to come.
Jun 4, 07:47 PDT
Update - We are still investigating a possible cause in order to mitigate the issue.
Jun 4, 07:06 PDT
Update - We continue investigating a possible cause in order to mitigate the issue.
Jun 4, 06:26 PDT
Update - We continue investigating a possible cause in order to mitigate the issue.
Jun 4, 05:49 PDT
Update - We are investigating a possible cause in order to mitigate the issue.
Jun 4, 04:59 PDT
Update - We are investigating a possible cause in order to mitigate the issue.
Jun 4, 04:17 PDT
Update - We are investigating a possible cause in order to mitigate the issue.
Jun 4, 03:47 PDT
Update - We are diligently working on finishing up the fix to be deployed.
Jun 4, 03:13 PDT
Update - We are working towards deploying the fix. Thank you for your patience while we work on this.
Jun 4, 02:35 PDT
Update - We are actively working towards a fix. Further updates to come.
Jun 4, 02:05 PDT
Update - We continue working on a fix.
Jun 4, 01:33 PDT
Update - We continue working on a fix to mitigate this issue. Further updates to come as the remediation process takes place.
Jun 4, 01:03 PDT
Update - We are continuing to work on a fix for this issue. We will post further updates here as soon as one is available.
Jun 3, 23:58 PDT
Identified - Box continues remediation efforts to restore full functionality to Search.

Users of this service may continue to experience latency or failures when trying to search for content while remediation is in process.

Jun 3, 22:57 PDT
Investigating - We are investigating an ongoing issue affecting Search. Users may experience latency or failures when trying to search for content. We will provide more information as soon as it is available.
Jun 3, 22:49 PDT
Jun 3, 2024
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024

No incidents reported.

May 29, 2024
Postmortem - Read details
Jun 10, 17:01 PDT
Resolved - After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 29, 06:54 PDT
Update - Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.
May 29, 05:36 PDT
Update - Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.
May 29, 04:34 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.
May 29, 03:35 PDT
Investigating - Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.
May 29, 03:32 PDT