Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application

Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking

Operational

Box Platform / API Operational

Content API Operational

Content Preview

Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget

Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Desktop Applications Operational

Box Sync

Operational

Box Drive

Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations

Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com)

Operational

FTP

Operational

Box Website

Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

[Critical] Issues Accessing box.com

Resolved - After further monitoring, this incident is now considered resolved. box.com has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 22, 10:40 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement when accessing box.com. We are continuing to monitor for any additional impact.
Sep 22, 10:34 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Sep 22, 10:33 PDT

Investigating - Our team is investigating an issue with accessing box.com. Users may see errors when attempting to access the box.com URL. Users can avoid this by accessing app.box.com. We will provide additional information as it becomes available.
Sep 22, 10:30 PDT

Sep 21, 2023

No incidents reported.

Sep 20, 2023

SSO Scheduled Maintenance

Completed - This maintenance is now complete. Please contact Box Support via https://support.box.com if you experience any issues.
Sep 20, 17:02 PDT

In progress - Our planned maintenance to upgrade our Single Sign On (SSO) cluster is now In Progress. This is expected to complete by September 20th, 2023 at 5:00 PM Pacific Daylight Time. We do not anticipate adverse user impact to SSO logins from this activity. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter.

Any additional updates will continue to be shared through our status site until this maintenance is complete. If you do experience any issues, please contact Box Support via https://support.box.com.
Sep 18, 10:03 PDT

Scheduled - Starting on Monday, September 18th, 2023 Box will perform a third planned maintenance to upgrade our Single Sign On (SSO) cluster. The maintenance will begin at 10:00 AM Pacific Daylight Time and is expected to complete by September 20th, 2023 at 5:00 PM Pacific Daylight Time.

During this maintenance window, the Self-Service SSO Setup, Signing Certificate Manager, and SSO Test Mode/Required toggles in the Box Admin Console will not be available. If you need to implement a change to your SSO connection or certificate during this time, please reach out to our support team via https://support.box.com.

We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Sep 8, 15:38 PDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

[Critical] Issues Opening Box Notes

Resolved - After further monitoring, this incident is now considered resolved at 7:38am US Pacific Time. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Sep 18, 07:53 PDT

Monitoring - We are Monitoring an issue affecting the loading of Box Notes. We will provide more information as soon as it is available.
Sep 18, 07:15 PDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

[Major] Delays in Box Relay

Resolved - After further monitoring, this incident is now considered resolved. Box Relay Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 13, 22:40 PDT

Update - Our team has taken further steps to remediate this issue. Existing Relay workflows will continue to be processed, however users will be unable to create any new scheduled workflows until further notice. We will continue to provide updates as they become available.
Sep 13, 18:54 PDT

Update - Our team is continuing to monitor for any additional impact. We will continue to provide updates as they become available.
Sep 13, 16:39 PDT

Update - Our team is continuing to monitor for any additional impact. We will continue to provide updates as they become available.
Sep 13, 13:50 PDT

Monitoring - Our team has taken steps to remediate this issue and we are starting to see improvements to Relay. We are continuing to monitor for any additional impact.
Sep 13, 10:03 PDT

Identified - We are continuing to work on a fix for this issue.
Sep 13, 09:28 PDT

Update - Our team are still investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.
Sep 13, 05:42 PDT

Investigating - Our team is investigating an issue regarding Box Relay. Users may observe delays in their Box Relay workflows. We will provide additional information as it becomes available.
Sep 13, 04:52 PDT

Identified - Users may observe delays in their Box Relay workflows. We're expecting this to be resolved within the next three hours.
Sep 13, 03:53 PDT

Sep 12, 2023

[Major] Delay in email notifications

Postmortem - Read details
Sep 21, 09:51 PDT

Resolved - From approximately 6:48 PM to 9:40 PM US Pacific Time we had in impact affecting customer email notifications. During this time customers may have experienced delays in receiving email notifications from Box. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Sep 12, 18:30 PDT

[Major] Customers may have experienced failures when using Public API

Postmortem - Read details
Sep 21, 09:50 PDT

Resolved - No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Sep 12, 03:29 PDT

Monitoring - Between 02:00 AM and 02:20 AM PDT on September 12th 2023, some customers may have experienced failures when using the Public API. No further impact has been observed and we are currently monitoring the issue. If you are still experiencing any issues, please let us know at https://support.box.com.
Sep 12, 02:39 PDT

Sep 11, 2023

No incidents reported.