For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking ? Operational
Box Hubs Operational
Box AI Operational
Enterprise Reports Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024
Resolved - Between 4:01PM and 4:26PM on 12/10/24, we experienced an issue with the Box Admin Console. During this time, users may have experienced an issue with the Admin Console failing to load.
Dec 10, 16:00 PST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024
Completed - The scheduled maintenance has been completed.

Box Sign should be fully operational at this time with users able to resume activity as normal. Existing Box Sign data was not affected during the maintenance period, as anticipated.

Dec 7, 02:02 PST
In progress - The scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:01 PST
Scheduled - Starting on Saturday, December 7th, 2024 Box will be performing maintenance on Box Sign. The maintenance will begin at 1:00 AM Pacific Standard Time and is expected to complete by 2:00 AM Pacific Standard Time.

Box Sign will be unavailable during this maintenance window. Existing Box Sign data will not be affected.

After the maintenance concludes, users will be able to resume activity with Box Sign normally. We will also closely monitor the status of Box Sign throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.

Nov 22, 08:17 PST
Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Resolved - After further monitoring, this incident is now considered resolved. Shared Link reports have now been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Dec 2, 23:21 PST
Monitoring - A fix has been deployed and we are monitoring the results.
Dec 2, 23:05 PST
Investigating - We are investigating an ongoing issue affecting the Shared Link report generating without content. We will provide more information as soon as it is available.
Dec 2, 22:53 PST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Resolved - After further monitoring, this incident is now considered resolved. Box Notes Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Nov 29, 03:02 PST
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on Box Notes service. We are continuing to monitor for any additional impact.
Nov 29, 02:42 PST
Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Nov 29, 02:30 PST
Investigating - Our team is investigating an issue with Box Notes. Users may see errors or slowness when attempting to create or edit Box Notes. We will provide additional information as it becomes available.
Nov 29, 02:28 PST