Status updates may be delayed up to 15 minutes.
Timestamps noted under an update may not reflect actual start/end times.

Please scroll past the table below for planned maintenance notifications.

All Systems Operational
Box Website   Operational
Box Notes   Operational
Box Sync   ? Operational
Content Preview   Operational
Content API   Operational
View API   Operational
Downloads   Operational
Uploads   Operational
Email Notifications   Operational
Search   ? Operational
Sharing   ? Operational
Mobile   Operational
Crocodoc   ? Operational
Metadata   Operational
WebDAV   ? Operational
FTP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2017

No incidents reported today.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - Box engineering has confirmed all issues have been resolved. If you continue to experience any issues, please contact the Box User Services team at https://community.box.com/help.
Oct 13, 14:55 PDT
Monitoring - Box Engineers have resolved the issue, and will continue to monitor to ensure no further impact.
Oct 13, 14:15 PDT
Update - The issue has been identified and a fix is being implemented.
Oct 13, 13:29 PDT
Update - Box Engineers have reported that the impact of this issue also includes some users receiving http 500 responses returned through API requests, including document preview requests. We are continuing to remediate the impact at this time.
Oct 13, 13:26 PDT
Identified - Box Engineers have identified the source of the issue and are working to remediate.
Oct 13, 13:03 PDT
Investigating - Box engineers have identified an issue where some users may receive an error message when logging into Box.
Oct 13, 12:46 PDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017
Resolved - Box engineering has confirmed all issues have been resolved. If you continue to experience any issues, please contact the Box User Services team at https://community.box.com/help.
Oct 11, 12:38 PDT
Monitoring - Box engineering has identified and remediated an issue with our uploads and downloads services. Users may have experienced increased latencies for uploads and downloads. We are currently monitoring all services to ensure no further impact is observed.
Oct 11, 12:18 PDT
Oct 10, 2017
Resolved - Box engineering has confirmed that issues with Crocodoc Conversions and Previews are fully resolved. If you continue to experience any issues with the Crocodoc service, please contact the Box User Services team via https://community.box.com/help
Oct 10, 08:44 PDT
Monitoring - Box engineering has identified and remediated the issue with Crocodoc conversions and previews. Documents that were uploaded during the impact period may need to be re-uploaded. The team will continue to monitor the Crocodoc service to ensure no further impact.
Oct 10, 08:29 PDT
Investigating - Box engineers are currently investigating an issue with the Crocodoc service where some users are experiencing issues converting and previewing new documents.
Oct 10, 07:45 PDT
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.