Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Delay in generating Admin Reports and latency to the Events API endpoint

Update - We are seeing a small improvement with latency to Admin Reports and Events API. We will provide another update tomorrow at 10 AM PT.
Apr 20, 18:10 PDT

Update - We are continuing to investigate this issue. We will provide an update at 6 PM PT or the next status change.
Apr 20, 11:46 PDT

Update - We continue to see latency with our Admin Reports and Events API. We will provide another update with the next change in status.
Apr 19, 17:39 PDT

Investigating - We are seeing latencies with Admin Reports and the Events API. Please look out for our next update.
Apr 19, 11:57 PDT

Monitoring - We are no longer seeing customer delays to Admin Reports or latencies to the Events API. We will continue to monitor and provide an update in one hour.
Apr 19, 11:32 PDT

Investigating - We are investigating an issue impacting Admin Reports run by Admin/Co-Admins in the Admin Console and delay to the Admin Events API endpoint. We will provide more information as soon as it is available.
Apr 19, 09:19 PDT

Box Web Application Degraded Performance

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Degraded Performance

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Platform / API Degraded Performance

Content API Degraded Performance

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 20, 2021

Unresolved incident: [Major] Delay in generating Admin Reports and latency to the Events API endpoint.

Apr 19, 2021

Apr 18, 2021

No incidents reported.

Apr 17, 2021

[Minor] Issue with API

Resolved - We have taken steps to resolve this issue and are considering the issue to be fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 17, 19:21 PDT

Monitoring - After investigation, we have determined that the issue indicated customer impact was caused by a metrics issue. We have confirmed that there is no customer impact on Content API. We are continuing to monitor metrics to ensure the issue is fully resolved.
Apr 17, 19:03 PDT

Investigating - As of 6:00 PM PST, users may be experiencing issues with Content API endpoints. We are actively investigating the issue to remediate.
Apr 17, 18:32 PDT

[Major] Box Notes inbox unavailable

Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 17, 01:36 PDT

Monitoring - As of 1:20 AM PST, we no longer are seeing failures when attempting to load Box Notes Inbox. We will continue to monitor recovery.
Apr 17, 01:26 PDT

Identified - Starting from 12:15AM PST, Users would be experiencing an increase of failed loadings for the Box Notes inbox. We have identified the issue and are working to remediate. More information to come.
Apr 17, 01:06 PDT

Apr 16, 2021

[Major] Delay in generating Admin Reports

Update - As of 5 PM PST, we are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.
Apr 16, 17:57 PDT

Monitoring - We are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.
Apr 16, 17:49 PDT

Update - We are continuing to investigate this issue. We will provide more information as soon as it is available.
Apr 16, 12:24 PDT

Identified - We are continuing to investigate this issue.
Apr 16, 10:15 PDT

Investigating - We are investigating an issue impacting Admin Reports run by Admin/Co-Admins in the Admin Console and the Admin Events API endpoint. We will provide more information as soon as it is available.
Apr 15, 20:30 PDT

Apr 15, 2021

Apr 14, 2021

Issues with accessing Box.com

Resolved - From approximately 4:34PM to 4:43 PM US Pacific time, we observed issues loading the Box site. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Apr 14, 04:30 PDT

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

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