For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - After further monitoring, this incident is now considered resolved. File Request Links have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 24, 11:18 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for File Request Links. We are continuing to monitor for any additional impact.
Mar 24, 10:40 PDT
Investigating - Our team is investigating an issue with File Request Links. Users may be unable to create new File Request Links, and existing File Request Links may throw an error page. We will provide additional information as it becomes available.
Mar 24, 10:23 PDT
Mar 23, 2023

No incidents reported.

Mar 22, 2023
Completed - Maintenance on our WebDAV services have been completed. Users may be able to leverage the WebDAV service as expected.
Mar 22, 15:06 PDT
Scheduled - On Wednesday March 22nd, Box has performed maintenance on our WebDAV services. The maintenance is expected to conclude on Thursday, March 23rd. During this window, users may not be able to leverage the WebDAV service. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance, as well as, any changes in status will be shared through our status site.
Mar 22, 12:25 PDT
Mar 21, 2023
Resolved - Our team has worked on the backlog to alleviate the degradation with API Authentication and Box Notes. We are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Mar 21, 23:10 PDT
Investigating - On 21st of March 2023 at approximately 9:35PM PST, we started investigating an ongoing issue affecting API Authentication. Users may also experience issues when trying to create or delete Box Notes. We will provide more information as soon as it is available.
Mar 21, 22:48 PDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - From approximately 4:30PM to 7:30PM US Pacific time, we had an issue impacting downloads, uploads and logins. During this time users would have experienced increased latency navigating Box and timeouts for some uploads, downloads and login requests. No further impact has been observed and we are considering this issue to be resolved. If you are currently seeing any issues, please let us know at https://support.box.com.
Mar 16, 20:30 PDT
Mar 15, 2023
Resolved - On March 15th, 2023, between 03:12 AM PST and 03:27 AM PST, some users may have experienced issues with Uploads & Public API services. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com
Mar 15, 02:00 PDT