[Medium] Issue with Enterprise Event Reports
Update - Our team continues to process the delayed enterprise event data. Event-based reports and Insights in the Admin Console, the Enterprise Events API, and Box AI unit usage may continue to show outdated information while this work is underway. We will provide additional updates as they become available.
Oct 07, 2026 - 19:53 PDT
Identified - Our team continues remediation efforts for enterprise event data. New events are now being processed, and we are working through the delayed data. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage may continue to show missing or outdated information until processing is complete. We will provide additional updates as they become available.
Oct 07, 2026 - 19:21 PDT
Investigating - Our team is investigating an issue affecting enterprise event data. Admins may see missing or outdated information in event-based reports and Insights in the Admin Console, as well as in results from the Enterprise Events API. Box AI users may also see inaccurate AI unit usage. We will provide additional information as it becomes available.
Oct 07, 2026 - 18:48 PDT
Box Web Application Degraded Performance
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking Operational
Box Hubs Operational
Box AI Operational
Enterprise Reports Degraded Performance
Box Forms Operational
Box Doc Gen Operational
Box AI Studio Operational
Box Archive Operational
Email Uploads Operational
Box Extract Operational
Box Automate Operational
Files Page Operational
Box Platform / API Degraded Performance
Content API Operational
Content Preview Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Box Doc Gen Operational
Box Apps Operational
Box Extract Operational
Events API Degraded Performance
Desktop Applications Operational
Login/SSO Operational
Box Sync Operational
Box Drive Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations Operational
Microsoft Office Integration Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) Operational
FTP Operational
Box.com Marketing Website Operational
Box Zones Operational
Australia Operational
Canada Operational
EU Operational
France Operational
Germany Operational
Germany/UK Operational
Israel Operational
Japan Operational
Japan/Singapore Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 7, 2026

Unresolved incident: [Medium] Issue with Enterprise Event Reports.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

[Medium] Issue with multiple reports
Resolved - After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Oct 5, 07:09 PDT
Identified - We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected.

These reports and insights may show missing or outdated values. User Engagement Reports may show values of zero.
Oct 2, 09:58 PDT
Monitoring - Recovery work remains in progress. We will provide our next update when the status changes.
Oct 2, 03:03 PDT
Update - We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.
Oct 1, 14:28 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 07:44 PDT
Update - Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.
Oct 1, 06:26 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Oct 1, 04:13 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Oct 1, 02:11 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Oct 1, 00:11 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 21:03 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 17:02 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 15:17 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 14:23 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 13:47 PDT
Update - Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 12:51 PDT
Update - Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Sep 30, 11:53 PDT
Monitoring - We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.
Sep 30, 11:08 PDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

[Medium] Issue with File Requests
Resolved - From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Oct 1, 03:00 PDT

Sep 30, 2026

Sep 29, 2026

[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads
Resolved - From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 29, 08:30 PDT

Sep 28, 2026

[Medium] Issues with Box Notes
Resolved - After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Sep 28, 03:31 PDT
Investigating - Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.
Sep 28, 03:04 PDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

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