No further impact has been observed and we are considering the issue fully resolved. If you experience any new errors, let us know at https://support.box.com
May 22, 06:03 PDT
We have completed steps to remediate the issue and no impact has been observed after approximately 5:40 AM Pacific time. We are continuing to monitor the status of the affected services to ensure that no further impact is observed.
May 22, 05:45 PDT
We have identified the cause for the issue and are taking actions to remediate the remaining impact. Users may continue to observe increased latencies or errors with uploads and downloads to Box. We will continue to provide updates as soon as they are available.
May 22, 05:16 PDT
We are continuing to investigate the issue affecting Box Notes, Uploads, and Downloads. The overall impact began at approximately 3:20 AM Pacific time. Initially, a small subset of users (<10%) may have observed errors or reconnections while attempting to edit existing Box Notes. The impact to Notes has since recovered. We are continuing to observe decreased rates of successful uploads and downloads, as well as an increase in errors returned by uploads and downloads. We will continue to provide updates as soon as they are available.
May 22, 04:47 PDT
We are currently investigating an issue affecting Box Notes as well as Uploads and Downloads. Users may see errors while uploading or downloading through the Box Web App, through the Box API, or while loading or creating Box Notes. We will provide more information as it becomes available.
May 22, 03:57 PDT