Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

[Critical] Issue With File Request Links

Resolved - After further monitoring, this incident is now considered resolved. File Request Links have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Mar 24, 11:18 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for File Request Links. We are continuing to monitor for any additional impact.
Mar 24, 10:40 PDT

Investigating - Our team is investigating an issue with File Request Links. Users may be unable to create new File Request Links, and existing File Request Links may throw an error page. We will provide additional information as it becomes available.
Mar 24, 10:23 PDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Maintenance on WebDav

Completed - Maintenance on our WebDAV services have been completed. Users may be able to leverage the WebDAV service as expected.
Mar 22, 15:06 PDT

Scheduled - On Wednesday March 22nd, Box has performed maintenance on our WebDAV services. The maintenance is expected to conclude on Thursday, March 23rd. During this window, users may not be able to leverage the WebDAV service. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance, as well as, any changes in status will be shared through our status site.
Mar 22, 12:25 PDT

Mar 21, 2023

[Major] Issues with Public API and Box Notes

Resolved - Our team has worked on the backlog to alleviate the degradation with API Authentication and Box Notes. We are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Mar 21, 23:10 PDT

Investigating - On 21st of March 2023 at approximately 9:35PM PST, we started investigating an ongoing issue affecting API Authentication. Users may also experience issues when trying to create or delete Box Notes. We will provide more information as soon as it is available.
Mar 21, 22:48 PDT

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

[Major] Issues with Uploads, Downloads and Logins

Resolved - From approximately 4:30PM to 7:30PM US Pacific time, we had an issue impacting downloads, uploads and logins. During this time users would have experienced increased latency navigating Box and timeouts for some uploads, downloads and login requests. No further impact has been observed and we are considering this issue to be resolved. If you are currently seeing any issues, please let us know at https://support.box.com.
Mar 16, 20:30 PDT

Mar 15, 2023

[Major] Customers may have been experiencing failures when using Uploads or Public API

Resolved - On March 15th, 2023, between 03:12 AM PST and 03:27 AM PST, some users may have experienced issues with Uploads & Public API services. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com
Mar 15, 02:00 PDT