For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 7, 2021

No incidents reported today.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021
Resolved - No additional impact has been observed and we are considering this issue to be resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 28, 19:22 PDT
Monitoring - Our team has identified the root cause of this issue and has taken corrective action. Impact should be fully remediated at this time. We are continuing to take steps to ensure the behavior does not reoccur and will continue our monitoring window while that work is completed. Additional updates will be provided as they become available.
Apr 28, 14:20 PDT
Update - We are continuing to investigate this issue and taking preventative action to mitigate impact. The issue continues to be intermittent and users will likely see variable improvements in performance. We will provide additional updates as they become available.
Apr 28, 11:47 PDT
Investigating - We are investigating an issue that is intermittently impacting Box Drive. This may cause some customers to experience intermittent failures when logging in to Box Drive or when using the service to access or manage content.

This behavior is isolated to Box Drive. Other services are still functioning as expected and can be utilized as an interim workaround. We will provide additional updates as they become available.
Apr 28, 09:36 PDT
Resolved - From approximately 12:51am-1:29am PT, some customers may have experienced a blank page when attempting to load the Admin Console. Our team took action to resolve the issue and has not observed additional impact.
Apr 28, 01:30 PDT
Apr 27, 2021
Resolved - No additional impact has been observed and we are considering this issue to be resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Apr 27, 18:23 PDT
Monitoring - Our team has taken action to remediate impact and is seeing recovery across metrics. We are continuing to monitor for any additional impact.
Apr 27, 15:26 PDT
Update - We are currently investigating an issue where customers may experience errors when attempting to Upload or Download, or use the Box API, Box Drive, or Box Sync to manage content. We are continuing to investigate this issue.
Apr 27, 14:34 PDT
Investigating - We are currently investigating an issue where customers may experience errors when attempting to Upload, Download, or use the Box API. We will provide additional information as it becomes available.
Apr 27, 14:08 PDT
Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.