For more informtion about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020
Postmortem - Read details
Jul 9, 11:05 PDT
Resolved - No additional was observed and this incident is now considered resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Jul 8, 18:18 PDT
Monitoring - Our teams validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Jul 8, 18:07 PDT
Update - Our team continues to take steps to fully remediate impact. Our monitoring indicates continued recovery and we will provide additional updates as they become available.
Jul 8, 17:33 PDT
Identified - Our team identified the cause of this issue and our monitoring indicates continued recovery. We will continue to provide additional updates as they become available.
Jul 8, 17:16 PDT
Update - We're continuing to see recovery and will continue to provide additional updates as they become available.
Jul 8, 17:00 PDT
Update - Our monitoring indicates initial recovery is underway, but customers may be experiencing slowness or 429 errors. We will continue to provide additional updates as they become available.
Jul 8, 16:43 PDT
Investigating - We are currently investigating an issue with Box services. We will provide more information as it becomes available.
Jul 8, 16:13 PDT
Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Completed - The scheduled maintenance is now complete.
Jun 28, 15:22 PDT
In progress - Scheduled maintenance is currently in progress.
Jun 27, 08:02 PDT
Scheduled - To provide additional transparency during this COVID-19 and remote work period and as a courtesy to our users we provide the following notification:

This weekend, June 27th and 28th, Box will perform planned maintenance on our compute infrastructure. The maintenance will take place throughout the weekend beginning Saturday, June 27th at 8:00 AM PDT and concluding by 11:59pm PDT, Sunday June 28th. While we are performing this maintenance, customer traffic will be served by other compute clusters Box's data centers. Impact is not expected and we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
Jun 24, 13:35 PDT
Jun 27, 2020
Jun 26, 2020

No incidents reported.