Box Status

On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Relay Tasks, Workflows, and Templates Operational

Relay Workflow API Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

WebDAV Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 20, 2019

No incidents reported today.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

Error Submitting Support Cases on the Box Community

Resolved - We have resolved the issues that prevented support cases from being raised on the Box Community and Support site. We will monitor to ensure no further impact is observed, though we do not expect any further impact.
Sep 13, 11:25 PDT

Identified - We have identified an issue impacting the Box Community and Support site. Users attempting to submit a web form case may see an error during the submission workflow preventing the case from being recorded. In addition, some users are unable to view their full list of support cases. We are working with our vendor to address this issue and expect to see this resolved soon. Alternate support channels are still available at https://support.box.com
Sep 13, 08:58 PDT

Sep 12, 2019

[OUTAGE] Issue with Box Services

Resolved - No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
Sep 12, 14:33 PDT

Update - Our team is now seeing healthy metrics with the API events endpoint which brings all Box Services back to an operational state. We will continue to monitor site metrics and will provide updates if necessary.
Sep 12, 13:04 PDT

Identified - We have observed a long period of recovery across most of the Box Service. We are still investigating intermittent errors with our API Events endpoint that may also have limited downstream impact to both Box Sync and Box Drive. Impact to Box Sync and Box Drive may be observed as delays in receiving updates.
Sep 12, 12:06 PDT

Update - Recovery is ongoing. All indicators point towards remediation. We will continue to provide updates on an hourly basis or as information becomes available.
Sep 12, 11:03 PDT

Update - We are seeing continued recovery of Box Services. Our teams are continuing to run checks across the site to ensure full remediation.
Sep 12, 10:34 PDT

Update - We are starting to see recovery of Box Services including the ability to access the Box web application, Box Sync, Box Drive, Box mobile application and API. Our teams remain actively engaged to validate full remediation.
Sep 12, 10:16 PDT

Update - We continue to operate with all hands on deck to restore access to Box Services.
Sep 12, 10:01 PDT

Update - We are continuing to investigate and all teams are actively engaged in identifying the root cause and taking steps towards remediation.
Sep 12, 09:41 PDT

Update - We are still actively investigating an issue with Box services and will continue to provide updates. If you are attempting to access the Box webapp you will see a 502 response. Calls to our API will also likely return a 502. Box Drive and Sync will likely show "Problem Items" or display as empty. The mobile application will show a cannot connect message.
Sep 12, 09:22 PDT

Investigating - We are currently investigating an issue with Box services. We will provide more information as it becomes available.
Sep 12, 09:04 PDT

Sep 11, 2019

No incidents reported.

Sep 10, 2019

[Major] Upload, Download, and Public API Issue

Monitoring - We have completed steps to restore stability to the customer experience with uploads, downloads, and our API. We are now actively monitoring to confirm the issue is resolved.
Sep 10, 05:06 PDT

Update - We are continuing to investigate an observed drop in successful uploads, downloads, and calls against our API.
Sep 10, 01:53 PDT

Investigating - We are investigating reports of an observed drop in successful uploads, downloads, and calls against our API. Some users may observe errors or latency performing a related action in Box. We will provide updates here as soon as possible.
Sep 9, 23:41 PDT

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.