For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Postmortem - Read details
Jan 27, 13:56 PST
Resolved - After further monitoring, this incident is now considered resolved.
Please contact Box Support at https://support.box.com/ if you continue to experience any issues

Jan 27, 07:13 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 15:20 PST
Update - We are continuing to investigate this issue.
Jan 26, 13:16 PST
Update - We are continuing to investigate this issue.
Jan 26, 11:45 PST
Investigating - We have observed an impact to our Public API, Upload and Download services. We are actively investigating to identify the cause of these issues and will provide further updates as as it becomes available.
Jan 26, 10:24 PST
Jan 26, 2023
Jan 25, 2023
Resolved - After further monitoring, this incident is now considered resolved.
Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Jan 25, 10:11 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 20:46 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 20:36 PST
Investigating - At approximately 5:07 PM on 01/24/2023, we have started observing issues impacting Metadata, Uploads, Downloads Sign and Public API.
We are continuing our investigation to identify the cause of this issue.

Jan 24, 19:47 PST
Jan 24, 2023
Resolved - We have identified and resolved issues impacting uploads, downloads, metadata and Public API. Services should operate as normal at this time.
If you continue to experience issues, please reach out to our support team for further assistance at http://support.box.com.

Jan 24, 12:55 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 09:56 PST
Update - We are continuing to investigate this issue.
Jan 24, 09:41 PST
Investigating - At approximately 7:49 AM on 01/24/2023, we have started observing issues impacting metadata, uploads, downloads and Public API.
We are continuing our investigation to identify the cause of this issue.

Jan 24, 08:36 PST
Jan 23, 2023
Resolved - We have identified and resolved issues impacting uploads, downloads, metadata and Public API. Services should operate as normal at this time.

If you continue to experience issues with uploads, downloads, metadata and Public API, please reach out to our support team for further assistance at http://support.box.com.

Jan 23, 13:33 PST
Investigating - At approximately 01/23/2023 11:51 AM, we have started observing issues impacting uploads, downloads, metadata and Public API.
Engineering has identified and resolved the issue. We will continue to monitor for any further issues.

Jan 23, 13:21 PST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.