Box Status

On October 1, 2018 Box changed the methodology for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Relay Tasks, Workflows, and Templates Operational

Relay Workflow API Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

[Major] Subset of Customers Experiencing Latency in Web App and API Errors

Resolved - No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Nov 13, 13:21 PST

Monitoring - Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Nov 13, 12:39 PST

Update - The delay in processing Governance requests is continuing to recover. Functionality of remaining affected services should be restored as this time. Our teams are continuing to take action to push to a fully recovered state.
Nov 13, 12:22 PST

Update - Our internal monitoring is showing initial recovery across affected services. We are continuing to take action to remediate impact.
Nov 13, 12:14 PST

Update - Our teams are continuing to take action to remediate impact. We will provide additional updates as they become available.
Nov 13, 11:45 PST

Identified - Our team has identified the cause of this behavior and is actively taking steps to remediate impact. We will continue to provide additional updates as they become available.
Nov 13, 11:27 PST

Update - Our teams are continuing to investigate this issue and will provide additional updates as they become available. We have amended this status post to include additional components.
Nov 13, 11:08 PST

Update - We are continuing to investigate this issue. We have amended this status post to include additional components.
Nov 13, 10:46 PST

Investigating - We are currently investigating an issue affecting a specific subset of Box instances. Users may experience slowness or latency when accessing the Box Web Application or utilizing the Box API. We will post additional information as it becomes available.
Nov 13, 10:43 PST

Nov 12, 2019

[Major] Issue with Uploads, Downloads, API, and Logging In

Postmortem - Read details
Nov 13, 14:12 PST

Monitoring - Our teams have validated that affected components are recovered at this time. We are continuing to monitor for any additional impact.
Nov 12, 01:12 PST

Identified - We have identified the source of an issue that resulted in the intermittent availability of the listed Box Services. Our Engineering Teams have deployed a remediation and are actively validating that all components are fully recovered.
Nov 12, 00:46 PST

Update - We are continuing to investigate an issue affecting some Uploads, Downloads, API, and Logins/SSO. We have amended this status post to include additional components.
Nov 12, 00:33 PST

Investigating - Some users may currently be unable to log in to Box. We are investigating this behavior and will provide additional updates as they become available.
Nov 12, 00:19 PST

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

[High] Issues with uploads and downloads

Postmortem - Read details
Nov 6, 09:35 PST

Resolved - After further monitoring this incident is now considered resolved. Please reach out to Box Support if you continue to have issues with your Box Account https://support.box.com
Nov 4, 10:17 PST

Monitoring - Our teams have validated that affected components are recovered at this time. We are continuing to monitor for any additional impact
Nov 4, 09:52 PST

Update - Our Engineering Teams continue to investigate the issue. The next update will be in 15 minutes if not sooner.
Nov 4, 09:44 PST

Update - Our Engineering Teams continue to investigate the issue. We have amended this status post to include impact to Upload/Downloads/Preview in Box Webapp, Box Sync, Box Drive, API, Admin Console, and Mobile.
Nov 4, 09:22 PST

Update - We are continuing to investigate this issue.
Nov 4, 09:12 PST

Update - Our Engineering Teams continue to investigate the issue impacting uploads, downloads, and previews. We have amended this status post to include impact to additional endpoints including Box Sync, Box Drive, and our API.
Nov 4, 08:56 PST

Investigating - We are currently investigating an ongoing issue affecting uploads, downloads, and preview.
Nov 4, 08:51 PST

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

[High] Issue with Box Services

Monitoring - Our teams have validated that affected components are recovered at this time. We are continuing to monitor for any additional impact.
Nov 1, 14:27 PDT

Identified - We have identified the source of an issue that resulted in the temporary, intermittent availability of the Box Service. Our Engineering Teams have deployed a remediation and are actively validating that all components are fully recovered.
Nov 1, 14:18 PDT

Investigating - We are currently investigating an issue with Box services. We will provide more information as it becomes available.
Nov 1, 14:08 PDT