For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020
Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Oct 19, 11:20 PDT
Monitoring - We have observed a full recovery and we will continue to monitor this issue.
Oct 19, 10:03 PDT
Update - We continue to see recovery and stabilization across all Box services. Next update in 30 minutes or status change.
Oct 19, 09:33 PDT
Update - We are seeing initial signs of recovery. Users should notice less of an impact at this time, as we continue to monitor and remediate this issue.
Oct 19, 08:59 PDT
Update - We appreciate your patience while we continue to look into this issue. Next update to be sent in 30 minutes or status change.
Oct 19, 08:30 PDT
Update - We are continuing to investigate this issue. Users may also experience 500 errors with API.
Oct 19, 08:00 PDT
Update - The investigation is ongoing. Users may experience slow response times on Box.com and may encounter the error, "Sorry, we can't access that page." when attempting to log in.
Oct 19, 07:37 PDT
Update - We are continuing to investigate this issue.
Oct 19, 07:28 PDT
Investigating - We are currently investigating an ongoing issue affecting the Box API including uploads and downloads. Logging in and accessing content may also be impacted. We will provide more information as soon as it is available.
Oct 19, 06:45 PDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Oct 9, 19:53 PDT
Update - In addition to latency with Box Drive and Box Sync, we are seeing delayed event delivery with our long-polling API endpoint. Our teams are continuing to take action to remediate impact and are seeing early signs of improvement. We will provide additional updates on Saturday, October 10 around 9:00 am Central Daylight Time or at the next change in status.
Oct 9, 16:57 PDT
Identified - We have identified the cause of latency with Box Drive and Box Sync. Users may continue to see the following: Changes in Box Web Application will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.
Oct 9, 15:08 PDT
Investigating - We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.
Oct 9, 12:33 PDT
Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.