Box Status

For more informtion about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention, Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Desktop Client Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

[Outage] Issue with Box Services

Postmortem - Read details
Jul 9, 11:05 PDT

Resolved - No additional was observed and this incident is now considered resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Jul 8, 18:18 PDT

Monitoring - Our teams validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Jul 8, 18:07 PDT

Update - Our team continues to take steps to fully remediate impact. Our monitoring indicates continued recovery and we will provide additional updates as they become available.
Jul 8, 17:33 PDT

Identified - Our team identified the cause of this issue and our monitoring indicates continued recovery. We will continue to provide additional updates as they become available.
Jul 8, 17:16 PDT

Update - We're continuing to see recovery and will continue to provide additional updates as they become available.
Jul 8, 17:00 PDT

Update - Our monitoring indicates initial recovery is underway, but customers may be experiencing slowness or 429 errors. We will continue to provide additional updates as they become available.
Jul 8, 16:43 PDT

Investigating - We are currently investigating an issue with Box services. We will provide more information as it becomes available.
Jul 8, 16:13 PDT

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

Planned Maintenance of Box Services starting Saturday, June 27

Completed - The scheduled maintenance is now complete.
Jun 28, 15:22 PDT

In progress - Scheduled maintenance is currently in progress.
Jun 27, 08:02 PDT

Scheduled - To provide additional transparency during this COVID-19 and remote work period and as a courtesy to our users we provide the following notification:

This weekend, June 27th and 28th, Box will perform planned maintenance on our compute infrastructure. The maintenance will take place throughout the weekend beginning Saturday, June 27th at 8:00 AM PDT and concluding by 11:59pm PDT, Sunday June 28th. While we are performing this maintenance, customer traffic will be served by other compute clusters Box's data centers. Impact is not expected and we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
Jun 24, 13:35 PDT

Jun 27, 2020

Jun 26, 2020

No incidents reported.