We have completed monitoring and are considering the issue resolved. If you are seeing any issues when using Box, please contact us at https://support.box.com.
Posted Dec 15, 2018 - 20:22 PST
Monitoring
We have completed our remediation steps and are monitoring to ensure that there is no further impact. We will provide an update in 30 minutes.
Posted Dec 15, 2018 - 19:54 PST
Identified
We have identified a cause for the issue and are implementing steps to prevent any recurrence. There is no ongoing impact. We will provide another update in one hour.
Posted Dec 15, 2018 - 19:29 PST
Investigating
We are currently investigating an issue with uploads and downloads. From approximately 5:26 PM US Pacific time to 5:37 PM US Pacific time, a small number of users may have experienced issues when uploading or downloading. There is no current impact. If you are seeing any issues when using Box, please contact us at https://support.box.com.
Posted Dec 15, 2018 - 18:08 PST
This incident affected: Box Web Application (Uploads/Downloads), Mobile Applications (Uploads/Downloads), Box Platform / API (Uploads/Downloads), and FTP.
