For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Issues with Uploads, Downloads and metadata
Incident Report for Box
Resolved
We have identified and resolved issues impacting uploads, downloads, metadata and Public API. Services should operate as normal at this time.

If you continue to experience issues with uploads, downloads, metadata and Public API, please reach out to our support team for further assistance at http://support.box.com.
Posted Jan 23, 2023 - 13:33 PST
Investigating
At approximately 01/23/2023 11:51 AM, we have started observing issues impacting uploads, downloads, metadata and Public API.
Engineering has identified and resolved the issue. We will continue to monitor for any further issues.
Posted Jan 23, 2023 - 13:21 PST
This incident affected: Box Platform / API (Content API, Uploads/Downloads) and Box Web Application (Uploads/Downloads).