For more informtion about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

SSO Scheduled Maintenance
Scheduled Maintenance Report for Box
Completed
Our team has concluded the verification phase and this maintenance is now completed. Please contact Box Support via https://support.box.com if you experience any issues.
Posted Jan 10, 2020 - 01:45 PST
Verifying
The maintenance has been successfully completed. We are currently verifying the state of all SSO components and will continue to closely monitor the status of the SSO service. An additional update will be shared once the monitoring is concluded.
Posted Jan 10, 2020 - 00:17 PST
In progress
Our planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate, is now In Progress. This is expected to complete by 11:59 PM Pacific Standard Time. We do not anticipate adverse user impact to SSO logins from this activity. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter.

Additional updates will continue to be shared through our status site until this maintenance is complete.
Posted Jan 09, 2020 - 17:01 PST
Scheduled
On Thursday, January 9, 2020 Box will perform a planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 11:59 PM. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Posted Jan 02, 2020 - 08:25 PST
This scheduled maintenance affected: Desktop Applications (Login/SSO), Mobile Applications (Login/SSO), and Box Web Application (Login/SSO).