After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Posted Mar 19, 2026 - 22:08 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 19, 2026 - 21:44 PDT
Update
We are continuing to investigate this issue.
Posted Mar 19, 2026 - 21:14 PDT
Investigating
We are continuing to investigate this issue.
Posted Mar 19, 2026 - 21:13 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 19, 2026 - 20:59 PDT
Investigating
We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.
Posted Mar 19, 2026 - 20:37 PDT
This incident affected: Box Web Application (Login/SSO, Preview, Sharing (Shared Links)).
