[Major] Delay in generating Admin Reports

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.

Posted Apr 16, 2021 - 18:54 PDT

Update

As of 5 PM PST, we are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.

Posted Apr 16, 2021 - 17:57 PDT

Monitoring

We are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.

Posted Apr 16, 2021 - 17:49 PDT

Update

We are continuing to investigate this issue. We will provide more information as soon as it is available.

Posted Apr 16, 2021 - 12:24 PDT

Identified

We are continuing to investigate this issue.

Posted Apr 16, 2021 - 10:15 PDT

Investigating

We are investigating an issue impacting Admin Reports run by Admin/Co-Admins in the Admin Console and the Admin Events API endpoint. We will provide more information as soon as it is available.

Posted Apr 15, 2021 - 20:30 PDT

This incident affected: Box Platform / API (Content API) and Box Web Application (Admin Console & Functionality).