We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Posted Apr 16, 2021 - 18:54 PDT
Update
As of 5 PM PST, we are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.
Posted Apr 16, 2021 - 17:57 PDT
Monitoring
We are no longer seeing customer delays to Admin Reports. We will continue to monitor and provide an update in one hour.
Posted Apr 16, 2021 - 17:49 PDT
Update
We are continuing to investigate this issue. We will provide more information as soon as it is available.
Posted Apr 16, 2021 - 12:24 PDT
Identified
We are continuing to investigate this issue.
Posted Apr 16, 2021 - 10:15 PDT
Investigating
We are investigating an issue impacting Admin Reports run by Admin/Co-Admins in the Admin Console and the Admin Events API endpoint. We will provide more information as soon as it is available.
Posted Apr 15, 2021 - 20:30 PDT
This incident affected: Box Platform / API (Content API) and Box Web Application (Admin Console & Functionality).
