For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Critical] Issue with Box API

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box API has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Feb 24, 2026 - 16:15 PST

Monitoring

Our team has taken steps to remediate this issue and is seeing improvement for Box API. We are continuing to monitor for any additional impact.
Posted Feb 24, 2026 - 16:02 PST

Update

We are continuing to work on a fix for this issue.
Posted Feb 24, 2026 - 15:42 PST

Update

We are continuing to work on a fix for this issue.
Posted Feb 24, 2026 - 15:32 PST

Identified

Our team is investigating an issue with Box API and has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted Feb 24, 2026 - 15:32 PST
This incident affected: Box Platform / API (Content API).