Users May Experience Issues Creating Items in Box

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help

Posted Jan 24, 2017 - 01:38 PST

Monitoring

Box engineers have remediated the issue, and all actions should be working as expected. Box engineering teams are continuing to monitor services to ensure no further impact.

Posted Jan 24, 2017 - 01:13 PST

Investigating

Box Engineers are investigating an issue that may cause errors when attempting to create new items within Box. This includes new files (including Box Notes), new folders, new users, new groups, and new previews.

Posted Jan 23, 2017 - 22:16 PST

This incident affected: Box Platform / API (Content API, Content Preview).