Some users may be experiencing issues with Box Search

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period has ended and no further impact to the Search service has been observed. If you are still experiencing issues with Search, please contact the Box User Services team via https://community.box.com/help.

Posted Jul 13, 2017 - 14:38 PDT

Monitoring

Box Engineering has identified the cause of the Search issues and has taken steps to remediate the impact. Box Engineering is currently monitoring the service to ensure no further impact is observed.

Posted Jul 13, 2017 - 14:15 PDT

Investigating

Box Engineering is currently investigating an issue with the Search service. Users may see issues using the search function within the Box.com web application or when searching via the Content API.

Posted Jul 13, 2017 - 13:27 PDT

This incident affected: Box Platform / API (Content API).