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[Medium] Issues with Search

Incident Report for Box

Resolved

The issue has been fully resolved. If you experience any new errors while searching for content, please let us know at https://support.box.com.

Posted Nov 10, 2018 - 10:43 PST

Identified

The issue has been identified and remediated. Users should no longer receive errors while performing searches. If you experience any new errors while searching for content, please let us know at https://support.box.com.

Posted Nov 10, 2018 - 10:35 PST

Investigating

We are currently investigating an issue with search. Users may see an error stating "Sorry, there was an error performing your search" via the web application. We will provide another update as soon as possible.

Posted Nov 10, 2018 - 10:30 PST

This incident affected: Mobile Applications (Search), Box Web Application (Search), and Box Platform / API (Search).