[Minor] Issue with Uploads

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period has ended and no further impact has been observed. We are downgrading the severity from a MEDIUM to a MINOR issue as further analysis of the impact indicates less than 25% of uploads failed. For more information on our approach to posting and categorizing service issues, please see https://community.box.com/t5/Working-with-Box-Support/Our-Approach-to-Incident-Response-and-Communications/ta-p/61913.

If you are currently experiencing any upload issues, please open a support case at https://support.box.com and we'll be happy to help.

Posted Nov 12, 2018 - 16:27 PST

Monitoring

We have finished remediating the immediate issue and are now monitoring to ensure no further impact is observed.

Posted Nov 12, 2018 - 15:43 PST

Identified

We have identified the cause of the upload issues. We are now working to remediate the impact as fast as possible.

Posted Nov 12, 2018 - 15:38 PST

Investigating

We are investigating an issue with uploading files to Box. Some users may see errors when attempting to upload content. Updates will be provided here as soon as possible.

Posted Nov 12, 2018 - 15:12 PST