For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Scheduled
Starting on Sunday, March 1st at 12:00 AM PST until 02:00 AM PST, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
This scheduled maintenance affects: Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks, Box Embed Widget, Box Sign, Box Canvas, Workflows and Automations, Box Shuttle, Box AI, Box Doc Gen, Box Apps, Box Extract), Box Web Application (Login/SSO, Uploads/Downloads, Collaboration, Search, Preview, Sharing (Shared Links), Email Notifications, Admin Console & Functionality, Governance (Retention), Governance (Legal Holds), Workflows and Automations, Comments and Tasks, Accessible Site (a.box.com), Box Sign, Box Canvas, Box Shield (Threat Detection), Box Shield (Virus Detection), Box Shield (Auto Classification), Box Shuttle, Watermarking, Box Hubs, Box AI, Enterprise Reports, Box Forms, Box Doc Gen, Box AI Studio, Box Archive, Email Uploads, Box Extract, Box Automate), Desktop Applications (Login/SSO, Box Sync, Box Drive, Box Edit / Tools), Mobile Applications (Login/SSO, Preview, Search, Uploads/Downloads, Mobile-Optimized Website (m.box.com)), and Box Notes (Web Application).