For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Minor] Issues with Uploads and Downloads

Incident Report for Box

Resolved

The issue has been fully resolved and users should see no new errors with uploads and downloads. If you do experience any new issues when uploading or downloading, please let us know at https://support.box.com.

Posted Nov 07, 2018 - 15:22 PST

Identified

The issue has been identified and we are currently implementing remediation items. Users may still see errors, but upload and download functionality is returning to normal levels. We will provide updates as soon as possible.

Posted Nov 07, 2018 - 15:17 PST

Investigating

We are currently investigating an issue with Uploads and Downloads to Box. We will provide updates as soon as possible.

Posted Nov 07, 2018 - 15:11 PST

This incident affected: Box Web Application (Uploads/Downloads), Mobile Applications (Uploads/Downloads), Box Platform / API (Uploads/Downloads), and FTP.