[RESOLVED] Degraded Download Experience

Incident Report for Box

Resolved

The issue with download performance has been resolved. Please report any new issues to https://support.box.com.

Posted 10 years ago. May 18, 2015 - 16:41 PDT

Monitoring

Our Operations Team has confirmed download performance has improved back to normal levels. They will continue monitoring for the next few hours to ensure full stability.

Posted 10 years ago. May 18, 2015 - 14:55 PDT

Identified

Box Operations Teams have identified download degradation may be related to a network peering through which some Internet traffic to Box is routed. They are urgently working to resolve this with the identified provider.

Posted 10 years ago. May 18, 2015 - 13:15 PDT

Investigating

Some customers may be experiencing a degraded download experience. Box Operations Teams are actively investigating.

Posted 10 years ago. May 18, 2015 - 11:34 PDT