For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[RESOLVED] Degraded Download Experience

Incident Report for Box

Resolved

The issue with download performance has been resolved. Please report any new issues to https://support.box.com.

Posted May 18, 2015 - 16:41 PDT

Monitoring

Our Operations Team has confirmed download performance has improved back to normal levels. They will continue monitoring for the next few hours to ensure full stability.

Posted May 18, 2015 - 14:55 PDT

Identified

Box Operations Teams have identified download degradation may be related to a network peering through which some Internet traffic to Box is routed. They are urgently working to resolve this with the identified provider.

Posted May 18, 2015 - 13:15 PDT

Investigating

Some customers may be experiencing a degraded download experience. Box Operations Teams are actively investigating.

Posted May 18, 2015 - 11:34 PDT