For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some Users May Experience Issues Logging Into Box

Incident Report for Box

Resolved

The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help.

Posted Jun 15, 2017 - 15:51 PDT

Monitoring

Box Engineers have pushed a fix, and are monitoring to ensure there is no further impact.

Posted Jun 15, 2017 - 15:05 PDT

Identified

Box Engineers have identified the source of the issue and are working to remediate.

Posted Jun 15, 2017 - 14:41 PDT

Investigating

Box Engineering is investigating an issue that may prevent some users from being able to login to their account.

Posted Jun 15, 2017 - 14:11 PDT