[Minor] Box Notes Recents and Favorites loading issue

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period has ended, and no further impact has been observed. If you continue to experience any further issues with Box Notes, please contact us at https://support.box.com

Posted Aug 07, 2018 - 13:23 PDT

Update

We are continuing to monitor for any further issues.

Posted Aug 07, 2018 - 12:52 PDT

Monitoring

The Recent and Favorites sections of Box Notes are now loading as expected. We are currently monitoring to ensure no further impact is observed.

Posted Aug 07, 2018 - 12:51 PDT

Investigating

We are currently investigating an issue affecting the Recents and Favorites sections for Box Notes. Some users may see these sections are slow to load when in a Box Note. Loading of the Box Note content itself is not affected nor are the regular web app (Box.com) Recents or Favorites pages affected.

Posted Aug 07, 2018 - 12:21 PDT