For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Search in Web App and API Endpoint Unavailable for Some Users

Incident Report for Box

Resolved

The monitoring period has ended. Search remains fully operational.
Posted Mar 29, 2016 - 08:00 PDT

Monitoring

This service is fully operational now. We will continue monitoring this to ensure that no issues arise.
Posted Mar 28, 2016 - 14:04 PDT

Investigating

We have moved this issue to investigating, since we've found some users may still be affected. Engineering is working on a fix now.
Posted Mar 28, 2016 - 11:25 PDT

Monitoring

This service is fully operational at this time. Engineering is continuing to monitor the situation to ensure no more issues arise.
Posted Mar 28, 2016 - 10:05 PDT

Investigating

Search in the Web App and API is currently unavailable for some users. Our Engineering Teams are actively investigating.
Posted Mar 28, 2016 - 07:49 PDT
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