Search in Web App and API Endpoint Unavailable for Some Users

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period has ended. Search remains fully operational.

Posted Mar 29, 2016 - 08:00 PDT

Monitoring

This service is fully operational now. We will continue monitoring this to ensure that no issues arise.

Posted Mar 28, 2016 - 14:04 PDT

Investigating

We have moved this issue to investigating, since we've found some users may still be affected. Engineering is working on a fix now.

Posted Mar 28, 2016 - 11:25 PDT

Monitoring

This service is fully operational at this time. Engineering is continuing to monitor the situation to ensure no more issues arise.

Posted Mar 28, 2016 - 10:05 PDT

Investigating

Search in the Web App and API is currently unavailable for some users. Our Engineering Teams are actively investigating.

Posted Mar 28, 2016 - 07:49 PDT