For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Error Submitting Support Cases on the Box Community

Incident Report for Box

Resolved

We have resolved the issues that prevented support cases from being raised on the Box Community and Support site. We will monitor to ensure no further impact is observed, though we do not expect any further impact.

Posted Sep 13, 2019 - 11:25 PDT

Identified

We have identified an issue impacting the Box Community and Support site. Users attempting to submit a web form case may see an error during the submission workflow preventing the case from being recorded. In addition, some users are unable to view their full list of support cases. We are working with our vendor to address this issue and expect to see this resolved soon. Alternate support channels are still available at https://support.box.com

Posted Sep 13, 2019 - 08:58 PDT

This incident affected: Box Community and Support Website (community.box.com) (Case Submission Workflow).