For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
Some users may be experiencing issues with Sync delays, page load times, and Email Notification Delivery
Incident
Report for Box
Resolved
Immediate impact of this event has been resolved. Box Engineering will continue to actively monitor email notifications, indexing content for search, and Sync events.
Update
Box Engineering is continuing to monitor email notifications, indexing content for search, and Sync events. Sync events that will continue to be gradually delivered to clients are syncing of new folders, unsyncing folders, moving folders, and copying folders.
Update
In addition to processing email notifications and indexing content for search, Box engineering is also monitoring Box Sync events as they catch up following this event.
Monitoring
Box engineering has remediated the issues with affected components. As part of remediation, the teams are continuing to process email notifications and indexing content for search that has been uploaded to Box since Monday, January 30.
Box engineering teams are continuing to monitor services to ensure no further impact.
Box engineering teams are continuing to monitor services to ensure no further impact.
Update
Box engineering has stabilized issues with Box Sync delays. The teams are continuing to investigate issues with email notifications.
Update
Box engineering has stabilized issues with web application delays and the Content API. The teams are continuing to investigate issues with syncing content with Box Sync and email notifications.
Update
Box engineering teams have observed a decrease in delays and are continuing to remediate the issue.
Update
Box engineering is continuing to investigate issues with affected components that are impacting some Box users. Box engineers are actively working to mitigate impact.
Update
Box engineers are continuing to investigate issues causing delays with affected components. In addition, some Content API applications may receive intermittent network-related errors. Box engineers are actively isolating the root cause of the issues.
Identified
During monitoring, it was discovered that the event impact had not completely subsided for all customers. In addition, some customers may see slow load times in the Box web application. Our engineering team is continuing to investigate.
Monitoring
Box engineers have stabilized the issue with events and are currently monitoring to ensure no further impact.
Identified
Box engineers have isolated the suspected cause of the current event and are actively taking steps to remediate and avoid further impact.
Investigating
Box users may be experiencing delays with the Box Content API, specifically user events. Users may experience delays with Box Sync and the Content API. Engineering is currently investigating the issues.
This incident affected: Desktop Applications (Box Sync) and Box Web Application (Email Notifications).