For more information about our Incident Response and Communications please read this support article.
We also maintain a list of Known Product Issues separate from this site here.
[Minor] Errors returned from search
Incident
Report for Box
Resolved
We have completed our extended monitoring and we are considering the issue resolved. If you experience any new issues with search, please let us know at https://support.box.com.
Update
We are continuing to closely monitor the Search service. No further impact has been observed. We will provide another update at 6:30 PM Pacific, or at the next status change.
Update
We are continuing to see full search functionality and will continue monitoring the service. We will provide another update at 4:30 PM Pacific, or at the next status change.
Update
We are continuing to closely monitor search functionality. No further impact has been observed. We will provide another update at 3:30 PM Pacific, or at the next change in status.
Monitoring
We have completed remediation at this time and restored search functionality. We are currently monitoring for any further impact. The next update will be in one hour or at a change in status.
Identified
We have identified the root cause of increased errors with the search functionality and have taken steps to remediate impact with the service.
Update
We are continuing to investigate the issues with the search function. The impact has been identified as limited to only the search, and we are updating the affected components to match. Users will continue to see errors in the Web Application, via the API, Sync, Drive, and Notes, but limited to the search function.
Investigating
We are currently investigating ongoing issues with the search function. Users on the Web App may see "Sorry, there was an error performing the search.. There is a problem with search right now." Users searching through the Web Application, Box Notes, Box Drive, Box Sync, or our API may see similar errors. Retrying the search should allow it to complete. We will post updates as soon as possible.