Momentary Degradation of Box Services

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Incident Report for Box

Resolved

The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport

Posted Mar 16, 2018 - 16:18 PDT

Monitoring

Box has remediated the issue and is monitoring to ensure no further impact on Box Web Application or Box endpoints.

Posted Mar 16, 2018 - 16:02 PDT

Identified

Box is investigating reports of a momentary issue with the Box Web Application and other endpoints. Affected services are subject to change as the investigation continues. Affected users may have observed 500/Page Not Loading errors in the Box Web Application and API endpoints. While access to Box is recovering, Box Notes still appears to be impacted by this event.

Posted Mar 16, 2018 - 15:49 PDT

This incident affected: Box Platform / API (Content API), Desktop Applications (Box Sync), and FTP.