Some users may be experiencing issues with Search

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The monitoring period has ended and no further impact to affected services has been observed. If you're still experiencing issues, please contact the Box User Services team via https://community.box.com/help.

Posted Apr 26, 2017 - 12:31 PDT

Monitoring

Box engineering has identified the cause of the issues and has taken steps to remediate impact to affected search service. Engineering is currently monitoring the service to ensure no further impact is observed.

Posted Apr 26, 2017 - 11:43 PDT

Investigating

Box Engineering is currently investigating issue with the Search service. Users may see delays with retrieving search results within the Box web application, or errors when searching via the Content API.

Posted Apr 26, 2017 - 11:20 PDT

This incident affected: Box Platform / API (Content API).