For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[RESOLVED] Box Support Portal unavailable to some users
Incident Report for Box
Resolved
We have not seen any further issues with the Box Support Site.
Posted Jul 06, 2015 - 15:52 PDT
Monitoring
The Box Support Site should be back accessible for all customers. We will continue to monitor.
Posted Jul 06, 2015 - 15:38 PDT
Investigating
https://support.box.com may be unavailable for some users. We are currently investigating.
Posted Jul 06, 2015 - 14:51 PDT