For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Critical] Issue with Box Shuttle

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Posted Mar 25, 2026 - 10:00 PDT

Monitoring

Our team has taken steps to remediate this issue and is seeing improvement for the Box Shuttle service. We are continuing to monitor for any additional impact.

Posted Mar 25, 2026 - 09:26 PDT

Update

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Posted Mar 25, 2026 - 07:54 PDT

Identified

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Posted Mar 25, 2026 - 07:23 PDT

Update

We are continuing to investigate this issue. We will provide additional updates as they become available.

Posted Mar 25, 2026 - 06:24 PDT

Update

We are continuing to investigate this issue. We will provide additional updates as they become available.

Posted Mar 25, 2026 - 05:43 PDT