The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://support.box.com
Posted Feb 11, 2018 - 07:00 PST
Box Engineers have remediated the issue. All customers should be able to access Box at this time. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved
Posted Feb 10, 2018 - 18:40 PST
Box Engineers are reporting that systems are coming back online and users should be able to access Box, though we continue to validate the incident has been fully remediated.
Posted Feb 10, 2018 - 17:48 PST
Box Engineers are close to remediating the issue.
Posted Feb 10, 2018 - 17:06 PST
Box Engineers are making progress to remediate the issue.
Posted Feb 10, 2018 - 16:39 PST
Box Engineers are continuing to remediate the issue.
Posted Feb 10, 2018 - 16:02 PST
Box Engineers have identified the root cause of this incident and are taking immediate steps to remediate.
Posted Feb 10, 2018 - 15:37 PST
Box Engineering is investigating an issue related to intermittent connectivity issues to Box. Impacted users may find the [Box Web Application] and [API] non-responsive or returning 500 errors.
Posted Feb 10, 2018 - 14:52 PST
This incident affected: Box Platform / API (Content API).