For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[RESOLVED] Issue with New Case Creation, Viewing and Updating Cases from the Box Community
Incident Report for Box
Resolved
The issue impacting the ability to submit new cases and view and update existing cases on the Box Community has been resolved.
Posted Dec 23, 2015 - 10:39 PST
Identified
We have identified an issue impacting the ability to submit new cases and view and update existing cases on the Box Community site. We are actively working to address this issue. In the interim, please see https://community.box.com/help for other contact options to Box Support. No Box services are impacted by this issue.
Posted Dec 23, 2015 - 07:00 PST