For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

FTP degraded

Incident Report for Box

Resolved

At 6:18 PM PST a fix was deployed to remediate this issue. No further impact has been observed.
Posted Nov 20, 2014 - 18:18 PST

Identified

Since 4:30PM PST, some customers may have noticed intermittent connection problems when using FTP.
Posted Nov 20, 2014 - 16:30 PST