FTP is unavailable for Box users

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

The issue regarding ftp was previously resolved. We apologize for any inconvenience.

Posted Sep 15, 2015 - 22:53 PDT

Monitoring

We have resolved the issue. Engineers will continue monitoring to ensure stability. Please report any new issues at https://support.box.com.

Posted Sep 15, 2015 - 19:40 PDT

Investigating

We are aware that users are having trouble connecting to Box via FTP. The response received when connecting to our FTP server contains a 421 response code. We are currently working on resolving the issue.

Posted Sep 15, 2015 - 18:32 PDT