Some customers may be unable to view their files on Box.com and a "Please refresh" message is shown

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

We no longer observe the issue anymore. It is now resolved.

Posted Nov 04, 2015 - 22:00 PST

Monitoring

Our engineering team has deployed a fix for the issue. No further occurrences of the issue is detected. We will continue to monitor the situation.

Posted Nov 04, 2015 - 19:12 PST

Identified

We have identified the issue impacting a small set of customers that may experience difficulty accessing or searching for their files. We are working on a fix and will update our status once we resolve the issue.

Posted Nov 04, 2015 - 16:53 PST

Investigating

Some customers may be unable to view their files in Box after logging into our webapp. A message saying "Please refresh" is posted on the page after logging in to Box. We are investigating the cause of this issue currently.

Posted Nov 04, 2015 - 12:50 PST