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[Medium] Issues with Box Relay

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Posted Jul 14, 2026 - 23:43 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 14, 2026 - 23:32 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 14, 2026 - 23:00 PDT

Identified

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

Posted Jul 14, 2026 - 21:50 PDT

Investigating

We are investigating an ongoing issue affecting Box Relay. We will provide additional information as it becomes available.

Posted Jul 14, 2026 - 21:14 PDT

This incident affected: Box Relay.