For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Issues with SSO Logins
Incident Report for Box
Resolved
A fix has been implemented and after monitoring the results, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
Posted Sep 06, 2023 - 21:24 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 06, 2023 - 21:18 PDT
Investigating
We are investigating an ongoing issue affecting SSO logins. Users may experience login failures. We will provide more information as soon as it is available.
Posted Sep 06, 2023 - 21:05 PDT
This incident affected: Desktop Applications (Login/SSO).
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