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[Medium] Issue with Uploads

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Aug 24, 2026 - 15:03 PDT

Update

Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.
Posted Aug 24, 2026 - 14:29 PDT

Monitoring

Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.
Posted Aug 24, 2026 - 14:29 PDT

Update

Our team has taken steps to remediate this issue and is seeing improvement for the Upload service. We are continuing to monitor for any additional impact.
Posted Aug 24, 2026 - 14:29 PDT

Identified

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted Aug 24, 2026 - 14:26 PDT

Investigating

Our team is investigating an issue with Uploads. Users may see errors or slowness when attempting to upload items to Box. We will provide additional information as it becomes available.
Posted Aug 24, 2026 - 14:21 PDT
This incident affected: Box Web Application (Uploads/Downloads) and Box Platform / API (Uploads/Downloads).