Some Users May Experience Issues Logging Into Box and Uploading Content

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

Box monitoring metrics indicated login and upload failures. After further inspection, Box engineering can confirm no issues were experienced by Box users. Again, there is no suspected user impact from this event.

Posted Aug 05, 2017 - 16:12 PDT

Investigating

Box Engineering is investigating an issue that may prevent some users from being able to login to their account and uploading content to Box.

Posted Aug 05, 2017 - 15:34 PDT

This incident affected: Box Platform / API (Content API).