For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users may be unable to upload by email

Incident Report for Box

Resolved

The monitoring period has ended and no further impact has been observed. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com

Posted Dec 21, 2016 - 12:46 PST

Identified

Engineering has isolated the root cause of the issue and queued email uploads are now being delivered.

Posted Dec 21, 2016 - 11:31 PST

Investigating

Some users may be experiencing issues uploading content to Box via email. No error message is returned and the file is not visible in the intended destination. Engineers are actively investigating.

Posted Dec 21, 2016 - 09:27 PST