[Medium] Uploads issue

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Incident Report for Box

Resolved

The monitoring period for this issue has ended and no further impact has been observed. If you are seeing any issues with uploading content to Box, please let us know at https://support.box.com.

Posted Feb 12, 2019 - 15:27 PST

Monitoring

We have remediated the impact for this Uploads issue and are now monitoring to ensure no further impact is observed. The next update will be provided here in approximately one hour or if there's any change in the issue's status.

Posted Feb 12, 2019 - 14:12 PST

Update

We are continuing to remediate the impact from this issue. Additionally, only Box.com (Box Web App) uploads are impacted. Users may see increased latency or retries when uploading files through Box.com.

Posted Feb 12, 2019 - 13:25 PST

Identified

We have identified the cause of the issue and are actively working to remediate the impact. The upload success rate is starting to return to normal levels.

Posted Feb 12, 2019 - 12:48 PST

Investigating

We are investigating a drop in the upload success rate that started around 12:20 PM US Pacific time today. More information will be provided here as soon as possible.

Posted Feb 12, 2019 - 12:40 PST

This incident affected: Box Web Application (Uploads/Downloads), Mobile Applications (Uploads/Downloads), and Box Platform / API (Uploads/Downloads).