Issues with SSO Login

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

At 2:12 PM PST the fix was deployed to remediate this issue. SSO Login has returned to normal.

Posted Nov 24, 2014 - 14:12 PST

Identified

Our Engineering Teams have identified the root cause of the current SSO login issue. A fix is being prepared. Users can continue to use the workaround of clicking "Not a user of ? Login of Sign Up Here." to login.

Posted Nov 24, 2014 - 11:15 PST

Investigating

Some users who are using SSO may receive an error stating "There was a problem logging into your account. Please contact you administrator for assistance." Our teams are actively investigating. As a workaround, users may click "Not a user of ? Login of Sign Up Here."

Posted Nov 24, 2014 - 09:26 PST

This incident affected: Desktop Applications (Box Sync).