View API is currently experiencing failures converting and viewing documents

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Incident Report for Box

Resolved

Our engineers have found the source of the issue and resolved it. All services should be stable at this point.

Posted Mar 30, 2016 - 11:20 PDT

Investigating

The View API is currently experiencing failures converting and viewing documents. Box Engineers are actively investigating.

Posted Mar 30, 2016 - 10:52 PDT