On October 1, 2018 Box changed the metholodoly for sharing service updates to include issues with minor customer impact in an effort to provide greater transparency and faster notifications. Read about the changes here...

[Minor] Issues loading file previews
Incident Report for Box
Resolved
From 2:59 to 4:09 PDT users may have experienced delays with file previews on box.com. Corrective action was taken and the issue is resolved. If you are seeing delays loading file previews please contact us at https://support.box.com
Posted 20 days ago. Oct 26, 2018 - 17:01 PDT