For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Degradation of Uploads, Downloads, and Box Notes

Incident Report for Box

Resolved

The monitoring period has ended, and no further impact has been observed to uploads, downloads, and Box Notes. Our apologies for any inconvenience! If you continue to experience any issues, please contact us at https://support.box.com

Posted May 22, 2018 - 13:30 PDT

Monitoring

Earlier today from approximately 11:22 AM Pacific to 12:24 PM Pacific, some users may have received errors when attempting to download content, upload content or access Box Notes. We have resolved the underlying issues and confirmed the impact has subsided. We will continue to be in an extended monitoring period to ensure no further impact is observed. Our apologies for any disruption!

Posted May 22, 2018 - 12:42 PDT