For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

FTP is unavailable for some Box users

Incident Report for Box

Resolved

All systems are confirmed to be stable. The issue is now resolved.
Posted Feb 01, 2016 - 14:06 PST

Monitoring

We have resolved the issue. Engineers will continue monitoring to ensure stability.
Posted Feb 01, 2016 - 13:01 PST

Investigating

Some users are having trouble connecting to Box via FTP. We are currently working on resolving this issue.
Posted Feb 01, 2016 - 11:35 PST
This incident affected: FTP.