For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Collaboration Sidebar Not Showing Collaborators
Incident Report for Box
Resolved
The issue with the collaboration sidebar has been resolved. Please submit any new issues to https://support.box.com.
Posted Mar 31, 2015 - 11:45 PDT
Identified
Box Engineering Teams have identified the underlying cause of this behavior and are preparing a fix. We will provide the next update when this fix has been fully tested and released to production.
Posted Mar 31, 2015 - 09:05 PDT
Investigating
The Collaboration sidebar in the Box Webapp is not displaying the list of collaborators for some users and folders. Box Engineering Teams are actively working to resolve this issue.
Posted Mar 31, 2015 - 08:11 PDT