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Some Box Users May See Errors with Document Conversion, Uploads, Downloads, and Metadata

Incident Report for Box

Resolved

The monitoring period has ended for this issue and no further impact has been observed.

Posted Oct 18, 2016 - 18:40 PDT

Monitoring

Engineering has identified and resolved the issue. We will continue to monitor for any further issues.

Posted Oct 18, 2016 - 13:11 PDT

Identified

Box Engineering is currently investigating an issue with Uploads, Downloads, Metadata & Document Conversion/Preview - Document previews may not successfully load, and uploads/downloads may not successfully complete.

Posted Oct 18, 2016 - 11:30 PDT

This incident affected: Box Platform / API (Content Preview).