Some Box Users May See Errors with Document Conversion, Uploads, Downloads, and Metadata

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Incident Report for Box

Resolved

The monitoring period has ended for this issue and no further impact has been observed.

Posted Oct 18, 2016 - 18:40 PDT

Monitoring

Engineering has identified and resolved the issue. We will continue to monitor for any further issues.

Posted Oct 18, 2016 - 13:11 PDT

Identified

Box Engineering is currently investigating an issue with Uploads, Downloads, Metadata & Document Conversion/Preview - Document previews may not successfully load, and uploads/downloads may not successfully complete.

Posted Oct 18, 2016 - 11:30 PDT

This incident affected: Box Platform / API (Content Preview).