No further impact has been observed and we are considering the issue resolved. If you experience any new issues, please let us know at https://support.box.com.
Posted Dec 17, 2018 - 20:55 PST
Monitoring
We have completed the remediation and users should no longer see any errors when accessing records within Salesforce. We will continue to monitor the integration to ensure that no further impact is observed.
Posted Dec 17, 2018 - 20:25 PST
Identified
We have identified the cause of the issue as a new release which impacts the Salesforce integration. Users may continue to see "Unknown field" errors within Salesforce while remediation is in progress.
Posted Dec 17, 2018 - 19:46 PST
Investigating
We are currently investigating a Box for Salesforce issue. Users visiting a new Salesforce record may see an "Unknown field" error. Updates will be posted here as soon as possible.
Posted Dec 17, 2018 - 19:14 PST
This incident affected: Partners / Integrations (Box for Salesforce).
