For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Major] Some Users Unable to View All Files and API Pages

Incident Report for Box

Resolved

No additional impact has been observed and this issue is considered fully resolved. If you are still experiencing any issues, please contact us via https://support.box.com.
Posted Mar 03, 2025 - 03:03 PST

Monitoring

We have taken action to remediate this incident and are no longer seeing the issue occurring. We are continuing monitoring to ensure there is no additional impact.
Posted Mar 03, 2025 - 02:41 PST

Investigating

We are currently investigating an issue where some users may be unable to view their All Files and API pages. We will provide additional information as it becomes available.
Posted Mar 03, 2025 - 02:27 PST
This incident affected: Box Platform / API (Content API) and Box Web Application (Login/SSO).
← Current Status Powered by Atlassian Statuspage