For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Box may be unavailable for some users

Incident Report for Box

Resolved

The monitoring period for this issue has ended and no further issues have been observed. Please report any issues to Box User Services via https://community.box.com/help
Posted May 31, 2016 - 14:39 PDT

Monitoring

Box engineers have stabilized all services. We're currently monitoring to ensure there is no further impact from this event.
Posted May 31, 2016 - 13:30 PDT

Identified

Box Engineering is in the process of restoring access to all Box services impacted by this event.
Posted May 31, 2016 - 13:12 PDT

Investigating

The Box Web Application and other endpoints (Mobile, API, etc.) may be unavailable to some users. Engineers are actively investigating.
Posted May 31, 2016 - 12:30 PDT
This incident affected: Box Platform / API (Content API), Desktop Applications (Box Sync), Box Web Application (Email Notifications), and FTP.
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