For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

[Critical] Issues with Multiple Box Services

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Posted Oct 08, 2026 - 02:33 PDT

Investigating

We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.

Posted Oct 08, 2026 - 02:27 PDT

This incident affected: Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks, Box Embed Widget, Box Sign, Box Canvas, Workflows and Automations, Box Shuttle, Box AI, Box Doc Gen, Box Apps, Box Extract, Events API), Box Web Application (Login/SSO, Uploads/Downloads, Accessible Site (a.box.com), Box Sign, Box AI, Files Page), and Box Notes (Web Application).