Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed.

On February 27, 2023 between 4:57 am PST and 5:06 am PST, some users may have experienced difficulties while working in Box. During this time, requests to Box services may have resulted in errors or failures. The issue occurred as a result of a dependency on a public cloud vendor that experienced a network outage during this time. The third party was able to remediate this underlying issue, which resolved the issue for Box users. In addition, we are working closely with our public cloud vendors to prevent similar issues from occurring in the future. 

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We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem.

We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. 

Sincerely,

The Box Team