For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

Some users may be experiencing issues with Box Notes

Incident Report for Box

Resolved

The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://support.box.com

Posted Feb 20, 2018 - 15:15 PST

Monitoring

Box Engineers have remediated the incident. All customers should be able to access Box Notes. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved.

Posted Feb 20, 2018 - 15:04 PST

Identified

Box Engineers have identified the root cause of this incident. All users should be able to access Box Notes at this time.

Posted Feb 20, 2018 - 14:38 PST

Investigating

Box is investigating an issue affecting Box Notes. Impacted users may have experienced delays while attempting to load Box Notes. All users should be able to access Box Notes at this time.

Posted Feb 20, 2018 - 14:16 PST